Aviation Human Resources Professional Resume Sample
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THE AVIATION HUMAN RESOURCES PROFESSIONAL RESUME SAMPLE PROVIDES STYLISTIC IDEAS THAT YOU MAY USE IN YOUR RESUME
FirstName LastName
Street Address
City, ST ZipCode, Country
Phone #
Email Address
HUMAN RESOURCES ● RECRUITMENT ● COACHING |
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QUALIFICATIONS PROFILE |
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Consummate professional presenting with 11 years extensive accomplishments within the aviation industry utilizing outstanding human resource management techniques, benchmark high volume interview and recruitment procedures and broad-ranging coaching proficiency. Dynamic, inspiring team leader and mentor demonstrating excellent written and oral communication and organizational expertise. Recognized across diverse industries for exceptional interpersonal finesse. |
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PROFESSIONAL EXPERIENCE |
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CORPORATE COACHING GROUP – Milton, Qld |
1999 to Present |
Director of Operations |
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Direct all aspects of training and facilitation; public program scheduling and logistics; licensee induction, training, liaison and support; client liaison; networking; and PR strategies. Co-ordinate and facilitate specialized public seminars. Manage performance reviews, customer service and support. Function as first point of contact for potential clients and licensees. |
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AUD FLIGHT GROUP AUSTRALIA – Sydney, NSW |
1986 to 1997 |
Customer Service Manager – Domestic and International Airports (1996-1997) |
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Consistently promoted through company to achieve key position of accountability for the effective management of customer service operations. New $270M terminal opened within two weeks of appointment. |
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Drove service excellence strategies through personal leadership and motivation of over 400 staff; skilled recruitment and selection of Customer Service personnel; and development, coaching, and mentoring of senior management team. Achieved exceptional relations with cross-departmental management and key suppliers. |
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Reservations Sales Manager (1993–1996) |
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Directed and motivated 200 staff, with accountability for selection and recruitment of telephone distribution and supervisory staff. Charged with creation and deployment of effective sales strategies and maximization of revenue throughout New South Wales. Accepted responsibility for all aspects of efficient call centre management. Coached Sales Team leaders and conducted performance reviews. Consistently achieved Key Performance Indicators. |
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Reservations Operations Manager (1989–1993) |
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Efficiently managed call centre operations including ACD (Automatic Call Distribution), telephones and reservations systems to attain excellent operational standard. Managed and motivated 300 staff and supervised all aspects day-to-day operations including equipment, training, Occupational Health and Safety, rosters and support functions. |
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Shift Supervisor – Reservations (1986–1989) |
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Recruited with overall supervisory responsibility for the faultless coordination of call centre, customer service and sales functions, and shift operation of 300 personnel. Decisively resolved customer related issues, staff queries and performance issues. |
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EDUCATION |
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Graduate Diploma of Counseling (1998) Achievement of Excellence for Field Work |
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CERTIFICATES AND COURSES |
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Certificate IV Workplace Training and Assessment • FLN Centre, Brisbane |
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PROFESSIONAL ASSOCIATIONS |
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AIEM (AUSTRALIAN INSTITUTE OF EXECUTIVE MANAGEMENT) |
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Other Aviation Human Resources Professional Resume Sample Info
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