Caterer Resume Sample

Catering professional experienced in balancing customer needs with the realities of demanding, fast-paced environments. Diverse employment in service-centered companies has bred a facility to juggle multiple tasks graciously, commit to team objectives, and energetically adapt to any role that needs immediate attention. Flexible, diplomatic and optimistic; receptive to finding solutions, sharing information, and working "shoulder-to-shoulder" with colleagues to overcome obstacles, and complete tasks to stringent deadlines.

Organization/Workflow Management
• Commended by customers and management alike for ability to meet the challenges of high pressure, fast-paced environments.
• Juggle multi-faceted tasks energetically and capably; simultaneously respond to customer enquiries, source information, and meet the "impossible" deadline.
• As most senior member of catering team, train new recruits in a sector notorious for high employee turnover. In-depth on-the-job training encompasses hygienic food handling, workplace safety, area familiarization, and general customer service techniques to aid working in a high-pressure environment.

Retail Sales/Communications
• Developed outstanding customer relationships by individualizing each person and recalling pertinent facts from previous communications.
• Won over a workforce skeptical of change, and initially unwilling to adopt new ideas from supervisory staff inherited via a company merger. New changes were introduced to the workplace seamlessly, accomplishing broad-based staff agreement, and a more productive and happier environment.

Problem Solving
• Eliminated long-term problem of theft in retail environment, successfully lobbying management to install monitoring cameras over the till area. Cameras identified staff involved, leading to swift legal action, and prompting a more stringent approach to entrusting employees for till work.
• Reengineered inefficient work practices in a production line environment. Instituted a rotating system that placed staff to package goods at end of line; initiative assured equipment stayed completely operational, and increased production outputs significantly.
• Introduced staggered shift breaks to maintain production continuity, and eliminate costly and unproductive shutdown/turn on processes upon team members' return from scheduled breaks.