Chief Operating Officer Resume Sample

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FirstName LastName
Street Address
City, ST ZipCode
Phone #
Email Address
Non-Profit Fundraising Activities / Growth & Development Strategy / Vision & Leadership /
Financial Management / Strategic Alliances & Partnerships / Quality Customer Service

Seasoned executive with significant operational experience within non-profit industries including environmental and educational organizations. Expansive, entrepreneurial thinker with outstanding record of achievement implementing new business strategies, delivering innovative solutions, and facilitating non-profit fundraising operations. Possess solid business skills, versatile attitude and prompt organizational and multitasking abilities as well as strong problem solving abilities, can identify issues, research solutions and make effective decisions. Resourceful, intuitive communicator, readily establishes trusting rapport with colleagues and customers alike.

• Outstanding success developing and maximizing key strategic partnerships with major gift donors and customers to increase gift support and enhance visibility.
• Exceptionally well organized, with track record that demonstrates self-motivation, creativity, and initiative to achieve both personal and corporate objectives.
• Effectively use an empowering, participatory management style that breeds accountability, teamwork, and continuous improvement.

2000 - Present
Chief Operating Officer
Educational non-profit organization providing curriculum materials and instructional programs in literacy, mathematics and science at elementary, middle, and high school levels, reaching over 200,000 students each year throughout the nation.

Direct business plan development, including long and short-term strategies and fundraising activities from foundations, individual donors, and corporations. Develop critical relationships with educational institutions and schools to assist in donor cultivation and stewardship. Accountable for total P & L for entire organization; manage and implement strategies for organizational expansion and infrastructure development including board development, operational policies and systems, annual budgeting, personnel management, and programmatic planning. Supervise staff of 8.
• Instrumental in organization obtaining 'Seal of Excellence' from the Maryland Association of Non-Profits; granted to well-managed, responsibly governed organizations that are deserving of public trust. Became one of the first organizations in the state to earn this distinction.
• Increased operating budget from $650,000 in 2000 to $2.3 million in 2003; collaborated with Director of Development to develop strategy plans and budgeting process which ultimately secured 3-year commitment from Board for funding.
• Served as key internal and external liaison and coordinator for ongoing program activities within the organization. Sold 'contracts' to public and private school systems through direct mailing and cold calling efforts resulting in submission of proposals worth $50,000 in revenue for 2003.
• Effectively managed annual budget planning, which resulted in cost-effective operations; adjusted to economic climate and changes in the market, resulting in reduced expenses by $87,594 in 2001 and under budget expenses by $321,785 in 2002.

1996 - 2000
Executive Director
Non-profit organization dedicated to the conservation of whales and their ocean environment through research and education.

Managed and coordinated organizational and programmatic activities. Provided analysis, implemented strategic plans, and proactively advised regarding various issues and projects. Supervised 10 administrative staff members and volunteers. Executive Management Team member.
• Achieved budget growth from $500,000 to $1,500,000 within 3-years by creating effective operating and program budgets, and successfully managing cash flow.
• Developed and implemented cost controls which decreased spending and turned a $122,275 loss into a $246,000 profit within 2-years.
• Served as head liaison to Board of Trustees; actively participated in decision making and establishment of policies, which enabled overall forward progress of the Institute.
• Increased development activities and established new markets such as merchandising through the Internet, donor mailings, and advertisements.

FRANKLIN, INC, Minneapolis, MN
1993 - 1996
Sales Representative
$1.2 billion manufacturer of high quality coated papers.

Influential specialty sales representative team member within the pressure sensitive and release papers division. Key point person for customers, manufacturing and technical department regarding new product development, application analysis, problem solving, and customer 'beta-site' testing.
• Accomplished $9 million in sales for 2 specific products; effectively managed major national accounts by ensuring product satisfaction and providing outstanding customer service.
• Increased revenues 11% and volume by 13.5% during 1993-1994; improved account base by 24% in 1995, which added $250,000 in revenues.
• Contributed in development of new testing procedure for measuring adhesion to corrugated surfaces. Test procedure is currently used as standard quality control for all adhesives.

Texas State University
Masters, Business Administration
Honors: 1st place, Douglas Prize recipient - Business Plan Competition
Blake College
Bachelor of Arts, English Literature
Attended numerous fundraising and non-profit operational workshops through the Association of Fundraising Professionals and the Texas Association of Non-profits (2000-present)
PowerPoint, Access, Internet, E-Mail, Excel, Outlook, Microsoft Word

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