E-Commerce Manager Resume Sample

Project Management • Application Development • EDI Management

Highly qualified IT professional with successful record determining and documenting requirements for IT products, logistics, and financial applications. Outstanding problem solving, analytical and decision-making skills with proven ability to conceptualize solutions to challenging situations and implement practical, cost-effective project plans. Characterized as a talented strategist, communicator, project leader and customer relationship manager. Areas of expertise encompass:

Develops software solutions that completely manage marine terminal operations and communications

• Currently manage EDI group; leading the development of EDI applications of several internally developed large-scale software packages. Instrumental in establishing the internal business and resource infrastructure to support development, implementation and operations.
• Improved productivity through development of appropriate procedures, which ensured ISO certification for organization. Decreased customer complaints and dramatically reduced post-implementation support; achieved trading partners functional expectations by 100%.
• Implemented project tracking tools, successfully communicated status of each project to company executives and key operations personnel ensuring projects were completed.
• Instrumental in initiating and implementing several technical improvements to existing infrastructure, drastically reducing error rate and network traffic.
• Established formal communication channels with trading partners, resulting in improved communications with external trading partners, improved reputation, fewer complaints and reduced support.
• Wrote requirements for e-commerce module addressing existing EDI requirements and anticipated B2B integration needs.
• Executed EDI processes for large-scale software implementations including requirements gathering, process design, development of data conversion, communications procedures, and user acceptance testing.

Internet startup providing B2B payment and invoicing services over Internet

• Managed new B2B product for an e-commerce company producing a coherent product strategy including defining product, documented requirements, evaluated prospective vendors, researched competitors, produced marketing materials, and coordinated sales efforts.
• Identified, contacted, and evaluated potential software vendors with the goal of keeping start-up costs minimal. Maintained strategic vendor partnerships and participated in contract negotiations.
• Completed comprehensive requirements document for new, web-enabled invoicing/purchase order management application; process included interviewing potential customers, and investigating legal and industry-specific requirements.
• Wrote and developed marketing materials and prototype HTML interface, resulting in interest among potential clients through quality presentations illustrating product.
• Identified potential integration partner and incorporated integration strategy into marketing material, which became major selling point with prospective clients.
• Strategically planned and coordinated with marketing on possible sales targets. Presented product to potential clients including live demonstrations of product capabilities.