IT Manager Resume Sample
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THE IT MANAGER RESUME SAMPLE PROVIDES STYLISTIC IDEAS THAT YOU MAY USE IN YOUR RESUME
City, ST ZipCode, Country
|IT MANAGER / SUPERVISOR • IT TEAM LEADER|
|Superior record of steady career progression over 17-years in IT, mirrors underlying commitment to deliver robust, customer-responsive services and projects in deadline- and task-driven environments. Commonsense approach and “big-picture” vision are hallmarks of a consensus-driven leadership style that encourages problem ownership and empowers staff to brainstorm solutions. Respected for troubleshooting acuity and capacity to think “outside the square” for more effective outcomes. Independent work habits, intuitive business sense, and an instant grasp of new technologies underpin dedication to steer streamlined operations within a cost-effective and productive IT function.|
|Professional strengths include:|
|BENCHMARKS & MILESTONES|
|PHILIP MORRIS LTD, IT Support Performance Manager/Supervisor||2003–Present|
|DELOITTE TOUCHE TOHMATSU, Support Manager||1998–2002|
|CSR–INFORMATION TECHNOLOGY SERVICES, Senior Helpdesk Support||1997–1998|
|ONCALL SUPPORT SYSTEMS, Senior Technical Account Manager||1992–1997|
|LOGICAL SOLUTIONS, Senior Engineer||1991–1992|
|APPLE COMPUTER, Senior Dealer Support—New Operating Systems||1991|
|DOMINO COMPUTERS/CMS AUSTRALIA, National Service Manager||1989|
|COMPUTER CELLAR/LOGIC SOURCE, Service Manager||1988|
|PHILIP MORRIS LTD||2003–Present|
|IT Support Performance Manager/Supervisor|
Pioneered the company’s new foray into outsourced IT support, replacing a 9-year agreement that was consistently failing to deliver on service, structure, and performance.
|In just 9-months, results have been impressive:|
|DELOITTE TOUCHE TOHMATSU||1998–2002|
|Support Manager, Extended Resolution Center||2000–20002|
|Swiftly progressed from IT support analyst role, through team leadership, and finally Support Manager of the Extended Resolution Centre, second-in-charge to the Asia Pacific Regional Support Director.|
|Promoted during a turbulent period of organizational change that had prompted internal staff unrest through lack of recognition and training, elevated customer dissatisfaction levels, and high volumes of repeat support calls. |
With additional responsibilities for overseeing the IT administration and help desk areas for 7-months prior to a supervisory appointment, the challenges were immense—juggling daily operations, steering change, and instilling staff acceptance through transparent communications, training, and team-building.
Results were impressive with “fix” rates pegged at 96%, surpassing the 75% service level delivery benchmark.
|Identified skills deficits and spearheaded training schedules for teams lacking the technical and customer service skills critical to impart first and second-level support with clarity and resolution.|
|Key contributor to internal and outsourced projects spanning CRM, intranet, ehelpdesk, and Windows 2000 migration. Highlights:|
|Advanced troubleshooting and resolution of desktop, server, and application issues. Mentored staff, devised rosters, chaired meetings, and provided second-level technical support to local and international users across the Asia Pacific region.|
|Senior Support Analyst||1998–1999|
|Troubleshot and resolved desktop, network, and systems issues; supported applications including Solution 6, Office, Notes, Novell, CCMAIL, Windows 98/NT and Norton’s Antivirus. Administrator for Lotus Notes and Novell, providing after hours support, as well as remote access support for Shiva/Radius.|
|CSR - INFORMATION TECHNOLOGY SERVICES||1997–1998|
|Senior HelpDesk Support|
|National LAN/WAN support and 24-hour remote technical support. Within 4-months was appointed a senior member of the team. Winner, “Quality and Achievement” certificate for revamping the CSR Intranet.|
|ONCALL SUPPORT SYSTEMS||1992–1997|
|Senior Technical Account Manager|
|Delivered technical service and support to design studios, internet providers, marketing companies and major education schools such as Newington college. Subcontracted to organizations including Clemenger Advertising, WHO & TIME magazines, Nat West Markets, James Hardie Industries and more.|
|Logical Solutions: Senior Engineer (1991–1992); Apple Computer, HelpDesk Support (1991); Domino Computers/CMS Australia, National Service Manager (1989); Computer Cellar/Logic Sourge, Service Manager (1988); Seahorse Computers, Service Technician/Customer Support (1986).|
|Vast exposure over many years to all major operating systems, commercial and custom-built applications. Expert knowledge of systems, infrastructure, applications, and hardware—across small and large corporate environments. Recent exposure to HP Openview SD4 CRM, QMaster ACD telephone system.|
Microsoft Certified Systems Engineer (MCSE)
Certified Novell Administrator • Microsoft Certified Professional
Hundreds of hours devoted to ongoing professional development via formal short courses, conferences, symposia, and information sessions. Topics include:
HDI Service Management symposium, “gEM” staff appraisal and mentoring programs, AIM Management, Exchange migration and implementation, Seibel system support and maintenance, SAP modules: inventory, and production; team building, quality service and time management, Lotus Notes administration, manpower management, and Apple Macintosh networking, peripherals and service.
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Other IT Manager Resume Sample Info
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Follow up the job interview with a thank you letter. Employers regard this as an indication of your final interest in the position.
Good luck with the IT Manager resume sample.