Telecom and IT Manager Resume Sample

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Professional with 15 years of experience in telecommunications and information technology management. Noted for skills in organization, written and oral communication, project management, critical thinking, troubleshooting, problem analysis and resolution, customer service, and personnel management/training. Interact well with people of diverse backgrounds, cultures, professional and technical levels.
• Administered and monitored a 3-year, $19 million budget in a manner that meets and exceeds milestone dates and budgetary guidelines.
• Led start-up team of 14 for a major telecommunications company. Grew team to 43 members responsible for replacing 284 switches in the 2-year timeframe.
• Impacted monthly revenues by $585 million, increased processing efficiency of 3.5 billion records per month, and minimized loss of billable revenue, thereby increasing bottom-line profitability.
• Streamlined processes and procedures in engineering and facilities design for Ameritech, including vendor and contractor management, inventory/logistics, construction, procurement, and monitoring/administrating all site, installation, power and network operations teams.
• Co-developed and introduced Siemens EWSD into U.S. telecommunications network; designed interfaces necessary to communicate with network OSS.
• Engineered AT & T's first Datakit, the first packet network for use in the RBOC network support centres.
• Managed Y2K integration for switching networks in the 5-state region served by Ameritech.
• Authored, distributed, and implemented standardized processes, testing requirements, technical manuals, and MOPs for future control centre operations.
Baker and Baker, Inc.
1999 - Present
Senior Manager
• Provide transitional support and direction to both GTE and Bell Atlantic team members through a merger of companies' Information Technology departments.
• Streamlined the placement of resources necessary for the melding of two independent staffs into a single cohesive unit.
• Spearhead and implement enhanced communications processes, resulting in increased knowledge sharing and strong interdepartmental relations.
• Develop and implement strategic plans for the consolidation of project timelines and meeting of commitments.
• Ensure project remains on track for compliance with FCC and organizational goals.
Event Pre-Processor/Strategic Billing
• Directed the activities of up to 43 personnel on the development team, including 2 managers, 8 developers, and 4 analysts, as well as their support staff.
• Oversaw the replacement of multiple usage processing systems with a single unit using Amdocs software.
• Developed and fostered interdepartmental relationships, streamlining the exchange of information between clients and development personnel.
Zane Company
1997 - 1999
Senior Staff Member
Telecommunications Maintenance Network Solutions
• Analyzed, defined, developed, and marketed solutions in support of services for RBOC/IXC/CLEC clients.
• Spearheaded the development of Object-Oriented Design (OOD) Models for telecommunications service platforms.
Telecommunications Maintenance Network Solutions
First Office Application
• Served as an on-site consultant for customer assisted implementation and testing of new hardware and software.
Octagon, Inc.
1976 - 1997
Communications Specialist, Manager-Y2K Implementation, System Administrator
• Directed and monitored the implementation of Y2K conversions affecting 122 vendors and 45 million subscribers.
• Authored standard practices, testing requirements, troubleshooting guides and Method of Procedures for control centre operations, maintained responsibility for systems administration.
• Engineered, managed and implemented configuration and installation of complex network backbones.
• Analyzed, troubleshot and repaired hardware/software issues in switch and transport technologies.
• Designed and implemented Disaster Recovery Plans and Database Management system for use by emergency personnel in the NOC Center.
• Led team responsible for the creation and integration of inter-switch testing through mechanized platforms for wide area network testing.
• Maintained responsibility for Operations and Support Systems (OSS) Management throughout Switching Control Center and central offices of Northeast region.
• Oversaw design and installation processes for implementation and rollout of LAN/WAN applications for networking NOC/SCC workstations and mail systems.
Operations Support Systems: TMN, NMA, TIRKS, MARCH, TAS, SCCS, LMOS, WFA, UNIX
Telecom Switch Technologies: AT&T, NORTEL, SIEMENS (EWSD), 5ESS
Training Networks: Ethernet, Token Ring, Novel
Network Environments: SONET, T-Carrier, ISDN, ATM, FR, LAN/WAN, NOC/SCC
Protocols: TCP/IP, SNA, HDLC, SDLC, IPX/SPX, X.25
Internetworking Hardware: Datakit Packet Switch, Routers, Bridges
Carrier/Radio Systems: D4 Carrier, Telstar Radio, SLC96/40, Fujitsu, Litespan 2000
Multiplex Systems: Rockwell, Nortel
Internet: HTML, Web Design
Software: Microsoft Word/Excel/Project/FrontPage, Project Workbench, MS Windows
St. Leo University
B.S., Computer Information Systems
Trinity College
Bachelor of Science, Computer Science

Management and Organizational Behavior
Corporate Human Resources

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