Assistant Director of Operations Resume Sample

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Travel Professional with more than 10 years travel industry and managerial experience. Reputation for customer service orientation and resourcefulness.

Knowledge and Skills Include:

• Account Management • Customer Relationship Management
• Travel Operations • Professional Staffing
• Public Relations • MS Office
• Internet and E-mail • Apollo
• Sabre • Visio
• Document Imaging • Pars
Administrative / Management
• Verified and confirmed reservations for over 3500 timeshare owners, handling up to 100 reservations daily and 30+ telephone inquiries.
• Effectively supervised eight employees, successfully serving as an operational and technical resource.
• Planned and assigned shift schedules for up to 22 agents.
• Prepared comprehensive monthly administrative reports, completing annual and monthly budgets, cost controls, and monthly billings.
• Successfully assessed needs, provided appropriate solutions, and ensured satisfaction of customers.Human Resources / Personnel
• Managed all facets of human resource department, experienced in recruiting, interviewing, placement, and evaluation of personnel.
• Inspired excitement and enthusiasm while solving highly complex issues relevant to operations and customer service. Customer Service / Communication
• Interacted with thousands of customers on a monthly basis.
• Quality team leader conducting orientation and training of agents resulting in a better value of customer service.
• Able to efficiently assist customers during irregular and diverse situations in a calm and effective manner.
• Commitment of team leadership/management philosophy, increasing efficiency allowing a greater number of customers to be serviced.
Community Resorts, Virginia Beach, VA
1999 - Present
Assistant Director of Operations
• Managed all operational aspects for over 3500 owners, including anticipating and resolving problems, documentation and record keeping, and ensuring complete owner satisfaction.
Octagon Airlines, Fairbanks, AK
1989 - 1999
Service Supervisor
Manning Travel Schools, Inc., Miami, FL
Travel Training
Continuing Education Training including: Advance Re-Issues, Leadership Principles, Advance Beamis, Complaint Resolution, Emergency Response, Drug and Alcohol Training.

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