Customer Service Counselor Resume Sample

The functional resume format (skill based resume), highlights the skills and accomplishments developed through work, academic and community experiences, and hide carrier changes and irregularities in work history. Your skills and potential can be stressed and lack of experience or possible gaps in work history de-emphasized. Check the functional resume advantages and disadvantages.

In addition, you may search for resume samples by industry or by career situation and enhance your resume with keywords by industry.


FirstName LastName
Street Address
City, ST ZipCode, Country
Phone #
Email Address



Central Connecticut University, New Bristol, CT
B.A., Psychology, Minor: Fine Arts


Mansfield Community College, Mansfield, CT
A.A., General Studies


Renworth Polytechnic Institute, Hartford, CT
"Working in Teams"


"Human Participants Protection Education for Research Teams"


National Institute of Health
On-line course


• Outstanding persuasion ability
• Work with patience and focus under pressure; adaptable
• Seek solutions to satisfy customer/client and company
• Well organized; skilled at analysis and planning
• Excellent telephone skills
• Proficient in PC and Mac software applications
• Efficient completion of clerical tasks
• Listen well; work with compassion and understanding
• Public speaking and education/training


• Crisis management in emotional situations; counseling and advocacy
• Handled customers by identifying needs and solving problems
• Cross-sold products and services; provided solutions to customer needs
• Received award for 385 volunteer hours at crisis center
• Raised top dollar donations from businesses and individuals
• Recipient of M. Clemwell Young Poetry Award


Association of Connecticut (AAC), Hartwick, CT
2000 - Present
Member Service Counselor


Sexual Assault Crisis Service, Birmingham, CT
1999 - Present
Counselor/Hotline Operator


Full Spectrum Computers, Winterbury, CT
1997 - 2000
Customer Solutions Representative


Grinder Service Manufacturing, Birmingham, CT
1994 - 1997
Customer Solutions Representative

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Remember that your CV/resume must be targeted, scannable and generate hits. If you have difficulty with your CV writing or resume writing instead of staring at a blank piece of paper, use CV samplesCV templates, resume samples and resume templates or:

Most recruiters expect to receive a cover letter together with your resume or CV.
So, prepare a cover letter convincing the reader why you are the best candidate for the interview.
If you have difficulty with your cover letter writing use one of these:

Other Customer Service Counselor Resume Sample Info

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Follow up the job interview with a thank you letter. Employers regard this as an indication of your final interest in the position.

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Good luck with the Customer Service Counselor resume sample.