Customer Service Counselor Resume Sample

The functional resume format (skill based resume), highlights the skills and accomplishments developed through work, academic and community experiences, and hide carrier changes and irregularities in work history. Your skills and potential can be stressed and lack of experience or possible gaps in work history de-emphasized. Check the functional resume advantages and disadvantages.

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THE CUSTOMER SERVICE COUNSELOR RESUME SAMPLE PROVIDES STYLISTIC IDEAS THAT YOU MAY USE IN YOUR RESUME

FirstName LastName
Street Address
City, ST ZipCode, Country
Phone #
Email Address

 

EDUCATION

Central Connecticut University, New Bristol, CT
2002
B.A., Psychology, Minor: Fine Arts

 

Mansfield Community College, Mansfield, CT
2000
A.A., General Studies

 

Renworth Polytechnic Institute, Hartford, CT
2002
"Working in Teams"

 

"Human Participants Protection Education for Research Teams"
2002

 

National Institute of Health
 
On-line course

CAPABILITIES

• Outstanding persuasion ability
• Work with patience and focus under pressure; adaptable
• Seek solutions to satisfy customer/client and company
• Well organized; skilled at analysis and planning
• Excellent telephone skills
• Proficient in PC and Mac software applications
• Efficient completion of clerical tasks
• Listen well; work with compassion and understanding
• Public speaking and education/training

ACHIEVEMENTS

• Crisis management in emotional situations; counseling and advocacy
• Handled customers by identifying needs and solving problems
• Cross-sold products and services; provided solutions to customer needs
• Received award for 385 volunteer hours at crisis center
• Raised top dollar donations from businesses and individuals
• Recipient of M. Clemwell Young Poetry Award

EXPERIENCE

Association of Connecticut (AAC), Hartwick, CT
2000 - Present
Member Service Counselor

 

Sexual Assault Crisis Service, Birmingham, CT
1999 - Present
Counselor/Hotline Operator

 

Full Spectrum Computers, Winterbury, CT
1997 - 2000
Customer Solutions Representative

 

Grinder Service Manufacturing, Birmingham, CT
1994 - 1997
Customer Solutions Representative

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Other Customer Service Counselor Resume Sample Info

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Good luck with the Customer Service Counselor resume sample.