Customer Service Resume Sample

The functional resume format (skill based resume), highlights the skills and accomplishments developed through work, academic and community experiences, and hide carrier changes and irregularities in work history. Your skills and potential can be stressed and lack of experience or possible gaps in work history de-emphasized. Check the functional resume advantages and disadvantages.

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FirstName LastName
Street Address
City, ST ZipCode, Country
Phone #
Email Address



A Customer Service / Inside Sales position utilizing extensive professional experience.


• Administrative and Data Entry: Transcription (65wpm., 10-key).
• Proofreading Experience: Efficient, accurate, and detail-oriented.
• Strong written and verbal communication skills.
• Computers and Software: Word, WordPerfect, Excel, Lotus 1-2-3, Windows 95.


SFB Training, Inc., Beaver County, PA
Administrative Assistant / Office Manager, 2001 – Present

Assisted clients through an accurate assessment of needs. Performed comprehensive interviewing, training and supervision of staff. Managed advertising, accounts, inventory / purchasing requirements. Handled product orders with attention to detail.

• Quickly attained responsible track record / diligently earn management status.
• Entrusted by senior executives to complete all administrative responsibilities.
• Coordinated complex schedules for training programs, compiled monthly corporate reports.

XYZ Department Store, Rochester, NY
Sales Assistant / Department Manager, 1998 – 2001

Provided photographic and textual researcher for museum exhibits, publications, films. Compiled artifact collection / construct exhibit with regard to space requirements. Composed labels for artifacts on display.

• Practiced safe storage and transport of exhibit items.
• Maintained precise edit logs for film-to-video transfer.
• Completed fundraising proposals, grant and film festival applications.
• Operated color processor / printer for refined photographic development.


University of Pennsylvania, Philadelphia, PA
B.A., Film Studies

• Graduated Summa Cum Laude

• Merit Scholarship (Upper Class)
• CAS Alumni Merit Award (Outstanding Academic Achievement)
• University Scholar / Golden Key National Honor Society
• Dean's ListRelevant Seminars
• Dale Carnegie Course in Effective Speaking and Human Relations
• Dale Carnegie Course in Management Seminar

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Remember that your CV/resume must be targeted, scannable and generate hits. If you have difficulty with your CV writing or resume writing instead of staring at a blank piece of paper, use CV samplesCV templates, resume samples and resume templates or:

Most recruiters expect to receive a cover letter together with your resume or CV.
So, prepare a cover letter convincing the reader why you are the best candidate for the interview.
If you have difficulty with your cover letter writing use one of these:

Other Customer Service Resume Sample Info

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To be successful in your country job search and getting jobs you want, you need to prepare a cover letter and CV or resume which you must email instantly to the prospective employers selected during a job search.

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Follow up the job interview with a thank you letter. Employers regard this as an indication of your final interest in the position.

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Good luck with the Customer Service resume sample.