Customer Service Keywords
Job seekers have been advised for long time to emphasize action verbs/action words/power words in their job-search applications. That action verbs/action words/power words associated with "what you did" are the keywords. In the vast majority of cases, they are nouns but they can be phrases too - like in examples below:
Advised customers on the location, selection, price, and use of goods available from the store, with the aim of encouraging them to buy and to return to buy in the future.
Appointed to administer the open project for Tech Engineering; a high-profile assignment generating approximately ___% of the company's total revenues.
Assisted in working out totals for cash and other takings at the end of each working day and preparing money for bank deposits.
Assisted with transition to new phone system by verifying standard procedures.
Changed ordering process, became only person to order supplies, ordered in bulk, consolidated supplies.
Conducted personalized tours for new employees as part of the orientation program.
Consistently processed all sales contracts and parts orders without errors.
Coordinated appointment schedules and resolved scheduling conflicts for ___ managers.
Cut complaint rates from ___% to ___% for a global financial services provider; devised standardized work procedures that overcame operational deficiencies causing work backlogs and errors.
Designed and assembled welcome kits for new employees.
Designed comprehensive filing system, reliably filed and retrieved confidential records.
Developed a customized order entry process to meet customers' specific ordering needs, improving accuracy, on-time delivery, and customer satisfaction.
Developed a thorough understanding of operating cash registers, automatic ticket issue machines, and other computerized equipment within the store.
Developed financial reports and presented results to management, which enabled management to make sound business decisions based on accurate financial position of the company.
Directed all aspects of staffing, personnel policy, facility maintenance, and customer service.
Efficiently operated copy and fax machines to reduce equipment misuse.
Enthusiastically represented the company by professionally greeting visitors.
Established and maintain effective business relationships with external and internal customers, improving communication between customers and company.
Hosted weekly inter-departmental gatherings to foster communications across business units.
Implemented a "low value" complaint system. Improved complaint resolution by reducing cost of processing "low value" claims, which resulted in improved customer service.
Independently researched, responded to and followed up on requests from management personnel.
Initiated development of an order tracking system, enhancing on-time delivery performance from ___% to ___%.
Issued return authorizations, processed credits, and rebills to resolve shipping discrepancies and invoicing errors.
Key player in certification process for ISO 9000:2000 Quality System. Documented customer service, order entry, and complaint procedures; explained Quality Policy to department staff.
Maintained records of departmental telephone information to reduce misdirected calls.
Oversaw transition to new productivity tool that significantly increased accuracy of schedules and reduced errors.
Planed, directed, supervised, and evaluated workflow processes, ensuring highest levels of customer service, accuracy and time compliance.
Presided over all project documentation, presentation, report generation, reception, and correspondence.
Priced items and rotated stock by bringing old stock forward on shelves during quieter times.
Processed and received customer payments for goods by cash providing correct change as required.
Produced technically accurate, powerful budget presentations that graphically interpreted and presented data at monthly, quarterly, half-yearly, and yearly increments.
Promptly answered telephone calls to reflect professional corporate image.
Provided a high level of customer service and client relations based on outstanding communication and interpersonal skills.
Received numerous accolades and letters of appreciation from customers and visitors.
Reduced inventory by ___%, which saved expenses for an area charged back per square foot.
Reputed as a competent trouble-shooter; customers were prepared to wait in line for a considerable time confident that issues would be thoroughly investigated and resolved.
Researched and created vendor records to insure compliance.
Resolved numerous business functions on a day-to-day basis; including customer enquiries, information requests, invoicing, and stock control.
Scheduled regular staff training to enhance product knowledge, improving customer service.
Spearheaded planning for company-wide process improvement procedures.
Streamlined business processes within the office, which significantly increased operational efficiency levels.
Streamlined order entry system and improved accuracy of documentation, reducing shipping and order entry errors. Facilitated improved communication among departments.
Supported six departments, managing voicemail and e-mail for all department managers.
Surpassed colleagues' performances, frequently serving up to ___ customers daily in a high-pressure bank environment where customer inquiries were often protracted and time consuming.
Typed documents at a rate of ___ WPM with ___% accuracy.
Utilized skills in MS Excel, creating spreadsheets to effectively track job site costs.
Verified quote system data with customer orders to ensure accurate processing.
Customer service keywords in related industries:
Use your customer service keywords in all your marketing communications, including resumes, CVs, cover letter, interview follow-up letters, executive profiles and more. Carefully integrate them into the text, when and where appropriate. Be sure you are communicating a complete message of who you are and what value and knowledge you bring to the organization.
Remember, these same keywords will be the foundation for your interviews. Not only you need to be able to write about your keywords, but also you must be able to verbally communicate about them as well, in strong and powerful statements that highlight your successes, contributions and achievements.
Check the spelling and grammar of your CV or resume. Use the word processor's spell and grammar checker. If you are not confident of your ability to detect grammatical, punctuation and English or other language usage errors or if you need help in organizing your resume or CV, send it to a professional for assistance.
Remember that your CV/resume must be targeted, scannable and generate hits. If you have a difficulty with your CV writing or resume writing instead of staring at a blank piece of paper, use CV samples, CV templates, resume samples and resume templates or:
Most recruiters expect to receive a cover letter together with your resume or CV.
So, prepare a cover letter convincing the reader why you are the best candidate for the interview.
If you have a difficulty with your cover letter writing use one of these:
Other Customer Service Keywords Info
Good luck with your customer service keywords!