Customer Service Provider Resume Sample

This reverse chronological resume format lists job experience starting with your most recent position and ending with your first job. Is widely accepted and is applicable to most job seekers. The reverse chronological order resumes are easy to read and can highlight career growth.

This format suit those whose career goals are clearly defined and whose job objectives align with their work history. Check the reverse chronological resume advantages & disadvantages. The reverse chronological order resume format is preferred by most job recruiters.

THE CUSTOMER SERVICE PROVIDER RESUME SAMPLE PROVIDES STYLISTIC IDEAS THAT YOU MAY USE IN YOUR RESUME

FirstName LastName
Street Address, City, ST ZipCode ~ Phone #
Email Address

Career Profile

Results-oriented, responsible and experienced customer service professional offering:

  • Eleven year track record of success in busy call center environments in both retail and telecommunication industries.
  • An unwavering commitment to providing exceptional customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty.
  • Outstanding problem solving and active listening skills – able to diffuse difficult customer situations with tact and ease, achieving winning outcomes for both the customer and company.

Professional History

Verizon, New York, NY

Customer Service Representative 1999 to present

Handle customer inquiries, complaints, billing questions and payment extension/service requests. Manage a high-volume workload within a deadline-driven environment.

  • Calm unsatisfied callers, repair trust and design best option solutions.
  • Make service changes, recommend service options and schedule installations for phone, fax and computer lines.
  • Provide detailed and accurate accounts of customer calls for prevention of future audit issues that consistently meet supervisor expectations.
  • Awarded with Employee of the Month for commitment to going above and beyond the call of duty on a regular basis.
  • Viewed as an exceptional team player. Successfully supported workload of two employees (over 60 clients per day) for one month when call center was understaffed.

Key Accomplishments:

  • Resolve an average of 250 inquiries in any given week, exceeding weekly targets by 25%, and consistently meet performance benchmarks in all areas (speed, accuracy, volume).
  • Cross-sell services on 40% of calls, upgrading customers on national service plans, call waiting, call forwarding, caller ID, international calling plans and phone/internet packages.
  • Successfully diffuse volatile customer service situations, one that resulted in the retention of $1M in business and a personal letter of commendation to the president of Verizon.

Venus Sportswear, Newark, NJ

Customer Service Representative 1995 to 1999

Served customers in swim and sportswear establishment, sold women’s bathing suits and offered suggestions, answered questions and provided private consultations.

  • Consistently generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items (cover ups, sunglasses, accessories, etc.).
  • Exceeded customer expectations by locating hard to find items, and recommending alternative options for out of stock apparel.

Key Accomplishments:

  • Awarded top salesperson recognition in 1998 for exceeding set productivity targets by 15%.
  • Streamlined the product information search process by creating a detailed product intranet site, reducing the average representative call time by 45 seconds.
  • Acted as interim call center supervisor, monitoring call center representative phone calls and providing necessary performance feedback.
  • Designed, developed and launched a successful employee recognition program whereby the top salespeople are awarded with $100 and lunch with the company president. The program is still thriving today.
  • Selected to train 15 new customer service representatives, functioned as ongoing lead trainer and assured consistent quality of service and professional environment.

Professional Training

Closing the Sale · Telemonitoring Procedures · Cross Selling Strategies · Product Suite


art_tip customer service provider resume sampleIf you have a difficulty with your resume writing, instead of staring at a blank piece of paper, use:

Other Customer Service Provider Resume Sample Info

If your cover letter and resume are ready, you may email your Customer Service Provider resume through international job search engines to job recruiters worldwide.

Start preparing for job interviews and check the job interview do's and don'ts. Also, find out why people are not hired for available jobs.

In addition, on job search, visa, work permit, cover letter, CV / resume, job interview and dress code pages, you can find tips for many different countries.

Good luck with the Customer Service Provider resume sample.

Translate


Copyright © 2017 International Job Search Online. All Rights Reserved.