Importing Operations Manager Resume Sample

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Operations Manager with 11 years’ experience managing multimillion-dollar importing business with a strong presence in the U.S., Greece, and Turkey. Proven success overseeing sales process, marketing, human resource management, and financial controls. Intimate knowledge of wholesale gourmet and specialty foods market.



Procurement Management

Supply Chain Management

Inventory Control

Assortment Planning and Merchandising

Warehousing and Distribution

Product Pricing

Transportation Planning and Logistics

Product Tracking Systems

Client and Vendor Relations/Sales

Recruiting, Training, and Staff Management

Sales Growth and Profit Analysis

Accounting and Annual Audits



Business Development

  • Grew revenues over 400% (from $4M to $17M) in one decade; maintained positive earnings year after year.
  • In just four years, transitioned start-up with three additional partners to 100% family-owned firm.
  • Shifted company focus from importer, re-packer, and distributor only to include manufacturer and private label packer for some of the industry’s top clients.
  • Launched new distribution center to keep pace with expanding operation and new product offerings.

Process Improvements

  • Maintained exceptional cash flow by collecting payments within 45 days (75 days faster than industry norm).
  • Developed filing system that improved retrieval of accounts payable, receivable, and shipment documents.
  • Reduced number of order and pricing mistakes exponentially by implementing standardized processes for order taking, order entry, order preparation, invoicing, and order delivery.
  • Virtually eliminated occurrences of product shortages and pricing errors and trimmed workload by dozens of hours weekly by co-developing automated system to track and report real time inventory and verify pricing.
  • Proactively tracked product sales, class, and customer purchasing patterns by creating customized reports.

 Product Development

  • Enhanced revenues substantially by creating demand for company’s signature Castella food products.
  • Realized 20% increase in private label sales by repackaging products with more inviting graphics and logo and designing aggressive promotional campaigns.
  • In only eight months captured new market share for company brand olive oil; product later became best seller.


  • Undertook full P&L, operations, and marketing responsibilities during owner’s absences (six weeks each year).
  • Recruited and managed 48 employees in operations, warehousing, and sales.
  • First point of contact for customer service issues and sounding board for sales team’s concerns.



Sales Associate, Daniel Gale Sotheby’s International Realty, Huntington, NY
Achieved $4M in real estate sales in two-year period.

2004 to 2006

Office Manager, Castella Imports, Inc., Hauppauge, NY
Managed operations for $17M importer of gourmet foods, confectionaries, and perishables. Oversaw ten product lines, 400 products, and 48 employees. Sold to wholesalers for restaurants, supermarkets, hotels, and retail gourmet stores.

1992 to 2003

Accounts Payable Clerk, Sirob Imports, Inc., Lindenhurst, NY

1991 to 1992



B.S., Business Administration with minor in Marketing, University of Laverne
Athens, Greece, Valedictorian


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