Product Manager Resume Sample

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Areas of Expertise

· Budget Administration · Vendor Selection · Entertainment
· Contract Negotiation · Staff Management · Catering
· Distribution · Quality Assurance · Inventory


United Airlines, Elk Grove Village, IL
Product Manager - In-flight Entertainment

  • Responsible for all in-flight entertainment including feature films, television programming, audio programming and supporting written materials.
  • Developed and maintained capital and operating budgets exceeding $18 million annually.
  • Negotiated new audio programming contract for a 34% savings and entertainment guide contract for 33% savings.
  • Managed third party vendors to develop monthly video and bimonthly audio cycles for domestic and international flights.
  • Managed efforts among interdepartmental and third party vendors to provision video and audio entertainment on over 500 aircraft worldwide.
  • Responsible for Product Specification development, preparation of Request for Pricing and Statement of Work documents.
  • Liaison with Purchasing and Legal for contract development and negotiation.
  • Developed and launched unique programming for specialty markets (Ted and p.s. premium transcontinental service).
  • Managed specialty projects including a Sheryl Crow in-flight concert, video vignette filming at O'Hare airport, United Center and The Museum of Science and Industry.

Catering Representative - Quality Assurance

  • Audited and managed quality assurance at domestic and international catering locations, acted as liaison between local station management and caterers.
  • Managed catering startups at several domestic and international locations.
  • Responsible for adherence to specification, portion control, packing, sanitation and on-time delivery of galleys to aircraft.
  • Audited performance of caterers’ planeside for safety issues.
  • Liaison between caterers and Accounts Payable for billing issues.
  • Participated on development team for "Shuttle by United".
  • HACCP Certified.

Supervisor/Sous Chef of Food Services

  • Supervisor at 450 employee in-flight catering facility, running shifts of 60+ union and nonunion employees.
  • Managed manpower budget against forecasted passenger loads.
  • Responsible for sanitation, quality and portion control, packing, dispatch and on-time delivery of galleys.
  • Forecasted daily requirements and assigned work to shifts, coordinated efforts between departments to keep operation flowing smoothly.
  • Managed Special Meals program.
  • Maintained employee attendance records and counseled as needed.

University of Wisconsin – Stout Menomonee, WI
Hotel and Restaurant Management – Major / Business Administration – Minor
Graduated Cum Laude

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