Training Specialist Resume Sample

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THE TRAINING SPECIALIST RESUME SAMPLE PROVIDES STYLISTIC IDEAS THAT YOU MAY USE IN YOUR RESUME

FirstName LastName
Street Address
City
, ST ZipCode
Phone # ~ Email Address

OBJECTIVE: Relocate to North Carolina (NC)

SUMMARY OF QUALIFICATIONS

Highly accomplished professional with 10 + years of experience in the design, development and implementation of large-scale training programs. Exceptional ability to manage multiple projects/tasks in a high pressure, time sensitive environment. Proficient use of MS Word, PowerPoint, Excel and Outlook. Excellent understanding of and ability to adapt to individual learning styles. Outstanding communication, interpersonal, presentation, organizational and leadership skills.

PROFESSIONAL SKILLS

TRAINING AND INSTRUCTIONAL DESIGN SKILLS

Developed and implemented a suite of customer service training classes designed to enhance both technical and soft skills.

Workshop Implementation Experience Includes:

· Achieving Excellence in Customer Service · Key Concepts to Customer Service
· Gold of the Desert Kings · Human Factors Workshop
· Leadership for Results · HEROES Training
· GSC – Ground Security Coordinator · CRO – Complain Resolution Official
· Personal Leadership and Accountability · ERT – Emergency Response Team Training
· Time Management Workshop · Training Council

Curriculum Design and Development Experience Includes:

· Call Center Training · Service Director Manager Upgrade Training
· Initial Qualification · Open Skies
· Customer Service Cross Training · Supervisor Upgrade Training
· Baggage Training · Air Carrier Access Act (ADA)
· Commissary Training · Deice / Anti-ice Training
· Pax Loading Bridge  

MANAGEMENT SKILLS

  • Trained, motivated, mentored and supervised a staff of 4 employees in the effective delivery of customer service training programs.
  • Supervised management processes such as performance evaluations, mentoring, payroll and employee termination.

CUSTOMER SERVICE SKILLS

  • Delivered superior customer service while working with clients on a daily basis for various new and on-going training projects.
  • Served as a role model to training participants on how to provide exceptional customer service.

EMPLOYMENT HISTORY

INDEPENDENCE AIR (name changed from United Express) - Dulles, VA

Supervisor, Customer Service Training Department 2004 to 2006

Supervised a staff of 4 employees and trained over 4000 people on new customer service systems Apollo and Open Skies.

  • Orchestrated process to train temporary instructors to efficiently handle the volume.
  • Selected to open 5 west coast operations. Coordinated and conducted a weeklong open skies training for west coast ramp agents. Arranged hotel and flight for instructors traveling to west coast.
  • Conducted bi-weekly conference calls with station trainers to ensure training was absorbed and answer any service questions.
  • Coordinated the new hire bid line process, distributed new hire uniforms and ensured instructor vacation and mentor schedules were accurate.

UNITED EXPRESS / ATLANTIC COAST AIRLINES - Chicago, IL

Supervisor, Customer Service Training Department 2001 to 2004

Acted as a liaison between the station, employee services and recruiting to successfully and efficiently manage the employee customer service training schedule.

  • Supervised a staff of 5 customer service instructors and worked with them to conduct a detailed assessment of the current training methods and their effectiveness in efforts to improve the process.
  • Initiated vendor demonstrations and negotiated contract vendor agreements.
  • Selected to teach vice presidents and directors customer service software such as open skies.

UNITED EXPRESS / ATLANTIC COAST AIRLINES - Dulles, VA

Executive Travel Instructor 2000 to 2001

Arranged all aspects of travel for United Express / Atlantic Coast Airlines executives, including making hotel, car and airfare reservations, and communicating any airline delays, traffic disturbances or other issues that may complicate travel plans.

UNITED EXPRESS / ATLANTIC COAST AIRLINES - Dulles, VA

Customer Service Training Instructor 1999 to 2000

Delivered organized, professional and high energy training programs to United Express employees.

UNITED EXPRESS / ATLANTIC COAST AIRLINES - Boston, MA

Customer Service Representative 1995 to 1999

Assisted passengers with check in process by assigning seats, directing passengers to their gates and checking documentation for international flights while maintaining on-time performance goals and providing exceptional customer service.

  • Utilized customized computer programs as a liaison between the airline operation and the flight crew.
  • Monitored carry-on luggage and operated jet way and aircraft doors.
  • Confirmed reservations, sold/prepared tickets, interpreted fare restrictions and accurately processed various forms of payment.

EDUCATION

Travel School of America, Boston MA; 1995
Certificate in Hotel and Meeting Planning ~ Certificate in Airline Management

Glendale Community College, Glendale, AZ; 1989 - 1990

Palm Beach Community College, Lake Worth, FL; 1988

COMPUTER SKILLS

Sabre ~ Apollo ~ Open Skies/Navitator ~ Microsoft PowerPoint ~ Microsoft Word ~ Microsoft Excel ~ Microsoft Outlook ~ Maximo (Purchasing) ~ Kronos (Payroll) ~ Crew Qualification (Training Records)


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Other Training Specialist Resume Sample Info

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