Provides project support to Project Managers within the Global Projects and Implementation team. Own and run smaller projects as assigned. Manage low-level issues and risks, track project progress related to stand-alone milestones, and work with internal team members to ensure the successful and timely completion of projects.

DUTIES AND RESPONSIBILITIES

Collaborates with stakeholders to:

• Assist project managers with day to day activities like taking meeting minutes and sharing it with the Project Manager or the stake holders where you own the project.
• Updating the RAID log regularly with the action/risk items coming out of meeting minutes, emails or chats. Ensures effective team identification of project risks, issues, assumptions and dependencies.
• Assist the project managers in the development and managing of the project documents and document repository
• Liaising with clients for access/credential requests
• Track and own access request and validation process
• Follow up with project teams on their deliverables to track to project schedule
• Provide input to the project plan. Establishes deadlines, assigns tasks and monitor and summarize progress of projects.
• Coordinate the allocation of project resources to secure appropriate resources to complete assigned projects on time and within budget.
• Adding and monitoring project resources to Workday for time allocation to projects
• Overseeing and tracking Purchase orders on projects
• Work with Transition managers to maintain and update Knowledge Acquisition tracker and schedule KA sessions as needed
• Work collaboratively with teams to update Configuration items (CI)
• Assist with QA’s for CI Go Live’s following the established process
• Manage the projects adhering to Ensono’s project management methodology
• Own and manage smaller projects managing the scope and schedule in terms of dates and milestones. Manage costs and budget
• Oversee the various work streams of activities in the project, including timeline, quality of work, risks, issue escalations, and collaboration amongst the various stakeholders.
• Works with all stakeholders to ensure governance is in place and a continuous improvement/ transformation plan is in place.
• Appropriately escalate barriers, issues and risks to meeting timelines and deliverables.
• Manages the project status reporting according to prescribed templates and timelines for a given project.
• Facilitate cross-training to ensure job rotation and minimize assignment coverage gap
• Provide coaching feedback to all team members. 

PRODUCT/ INDUSTRY KNOWLEDGE AND UNDERSTANDING: Understands the project management discipline from both a business and technical perspective

SUPERVISORY RESPONSIBILITIES: This position does not have any direct reports, but may mentor less experienced associates in the role. 

EDUCATION & CERTIFICATION

Required

• Bachelor’s degree in Computer Science, MIS or equivalent experience

• Minimum of 5 years of experience with exposure to project management skills

Knowledge & Experience

• Strong communication skills
• Strong organizational skills
• Time management skills
• Analytical and problem-solving skills
• Work independently
• Basic knowledge on MS Office tools like Onenote, Excel, Powerpoint, msproject
• Ability to adapt and work in a fast-paced team environment
• Growth mindset

Preferred

• ITIL knowledge or certification
• ITSM knowledge or certification