Patrique Mercier Recruitment is excited to announce a new opportunity for a German Speaking Customer Care Specialist. In this role, you will be the frontline support for our German-speaking customers, providing them with the assistance and information they need to ensure a seamless experience.

Join our dedicated team and play a crucial part in enhancing customer satisfaction while representing a leading brand in the industry.

Responsibilities

• Handle customer inquiries via phone, email, and live chat, ensuring prompt and effective responses
• Provide accurate information about products, services, and processes
• Assist in resolving customer issues and complaints with empathy and professionalism
• Document customer interactions in the CRM system accurately
• Collaborate with team members to improve service delivery
• Stay updated on product knowledge and company policies
• Contribute to team goals and foster a positive working environment

Requirements

• Fluent in German and English, with excellent verbal and written communication skills
• Experience in customer service or a related field is a plus
• Strong interpersonal skills and a customer-centric attitude
• Ability to think critically and resolve problems efficiently
• Proficient in using computer systems and customer support software
• Ability to manage multiple tasks and meet deadlines
• Detail-oriented with a commitment to high-quality service
• Positive and proactive approach to work

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )