Patrique Mercier Recruitment is thrilled to offer an exciting position for a German Speaking Technical Support Consultant! If you are fluent in German and have a knack for technology, this role is an ideal match for you!

As a Technical Support Consultant, you will provide exceptional technical assistance to German-speaking clients, helping them troubleshoot and resolve a variety of technical issues. Your expertise will play a crucial role in ensuring that our clients receive outstanding support and enjoy a seamless experience with our products.

This position is an excellent opportunity to grow your technical skills while working in a dynamic and collaborative environment.

Responsibilities

• Provide high-quality technical support to German-speaking customers via phone, email, and chat
• Troubleshoot and resolve software, hardware, and networking issues effectively
• Document customer interactions and maintain accurate records of solutions provided
• Collaborate with team members to address complex technical inquiries
• Stay informed about product updates, services, and industry trends
• Adhere to established procedures and best practices to ensure quality standards

Requirements

• Fluency in German and English, both written and spoken
• Prior experience in technical support or related fields is preferred
• Strong problem-solving abilities with a technical mindset
• Excellent communication skills and customer-oriented approach
• Ability to work effectively in a fast-paced environment and manage multiple tasks
• Detail-oriented with a commitment to customer satisfaction
• Familiarity with software, hardware, and basic networking concepts
• Proficient in the use of various computer systems and applications
• Valid European Passport or ID

Benefits

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )