Junior Support Engineer | Dashlabs.ai | Remote (Philippines)
Job Description
This role offers a unique blend of basic front-end development skills and technical support responsibilities.
As an integral member of our technical support team, you will mainly:
- Provide real-time platform support online
- Write HTML and CSS
- Provide on demand support onsite across VisMin, mainly in Cebu
Key Responsibilities:
- Respond to clients of Dashlabs.ai via chat and/or email
- Manage data using the Dashlabs.ai Core Platform
- Provide first level troubleshooting
- Escalate advanced concerns to the larger technical team, and work with them to resolve the issues head-on
Additional responsibilities:
- Perform NoSQL database operations
- MongoDB CRUD Operations
- JavaScript Debugging
- Real-Time QA in Production Environments
- Project Management esp for Agile Micro Projects
- Demonstrate effective communication skills while interacting with clients and technical team members.
- Quickly identify problems and proactively provide solutions to address issues.
- Uphold strong integrity while managing and handling sensitive user data.
Requirements
- Eats and breathes HTML and CSS for breakfast, lunch, and dinner
- Sharp eye to details
- Personable and has excellent soft skills
- Quick thinker and problem solver
- Solid integrity and data management skills
Additional information
Remote-first job. 🙂
Dashlabs.ai offers outstanding career opportunities, empowerment in the workplace, and a diverse, friendly team underpinned by competitive compensation packages. Salary and level will be commensurate to the candidate’s experience, qualifications, and applicable skillsets.
