AI Use in Financial Services Statistics and Trends [2024]

July 17, 2024 0 Comments

Fraud Detection and Risk Management

  1. $31 billion in savings: AI is poised to cut down credit card fraud by a staggering $31 billion annually.
  2. Fraud detection boost: 77% of financial institutions plan to deploy AI for fraud detection by 2023.
  3. Enhanced fraud detection: With AI, fraud detection rates have skyrocketed by over 90%.
  4. Risk management improvements: 88% of risk managers report that AI investments are bolstering risk management.

Customer Interaction and Service

  1. AI in customer interactions: By 2025, AI will handle 95% of all customer interactions in financial services.
  2. Chatbots efficiency: AI-driven chatbots can manage up to 75% of customer inquiries for financial service providers.
  3. Personalized experiences: AI will allow financial institutions to offer personalized services to 83% of their customers.
  4. Customer service transformation: 66% of banks are ramping up AI investments to revolutionize customer service.
  5. Reducing customer churn: AI can decrease customer attrition rates by up to 75%.

Operational Efficiency and Productivity

  1. Employee productivity leap: Banks are experiencing up to a 50% boost in employee productivity thanks to AI tools.
  2. Speed of data processing: AI processes data 1,000 times faster than traditional financial software.
  3. Operational cost savings: Adopting AI in financial services can slash operational costs by 30%.
  4. Productivity surge: AI innovations have led to a 40% increase in productivity in the financial sector.

Financial Analysis and Advisory

  1. Advisory platform efficiency: AI-powered advisory platforms can halve the time spent on financial analysis.
  2. AI in risk scoring: 70% of financial firms utilize AI to develop risk scoring models.

Market Adoption and Investment

  1. Widespread AI adoption: 85% of financial service organizations have integrated AI into their operations.
  2. Significant AI investments: 52% of financial service organizations are heavily investing in AI and machine learning.
  3. Market growth: The global AI in the financial market is expected to grow from $7.3 billion in 2020 to $38.3 billion by 2027.
  4. Cost savings potential: Financial firms could save up to $447 billion by 2023 through AI adoption.
  5. Anti-money laundering growth: AI in anti-money laundering applications is projected to grow at a CAGR of 21% through 2025.

Miscellaneous

  1. AI and operational efficiency: AI is forecasted to cut operational costs by 30%, transforming the efficiency of financial services.