Useful [Remote Jobs]

Founded by Mike and Carter, two visionary product managers from Amplitude, Useful emerged from a shared realization over a casual dinner in Austin, TX. They envisioned a future where product teams could more easily connect with customers, understand their needs, and develop products that truly resonate. This vision led to the creation of Useful in September 2021, a platform dedicated to transforming how product insights are gathered and shared.

Useful is revolutionizing the way product managers (PMs) capture and disseminate insights from customer interactions. By providing a centralized, searchable database of customer calls, the platform enables PMs to quickly create impactful highlights that inform and inspire entire teams. This capability is crucial for prioritizing customer issues that directly contribute to business growth.

Traditional methods of sharing customer insights are often slow and cumbersome. Useful addresses this challenge by streamlining the process, thereby enabling the creation of engaging stories directly from customer conversations. This approach not only saves time but also enhances the authenticity and impact of the shared insights.

As we look to the future, Useful is committed to becoming the primary system for recording and utilizing customer interaction data throughout the product development lifecycle. Our goal is to empower product teams worldwide by providing them with the tools they need to make informed decisions based on direct customer feedback.

Our team is driven by a passion for excellence and a belief in the transformative power of close customer engagement. We are currently expanding and offer remote job opportunities for those eager to contribute to our mission from anywhere. If you are interested in joining our dynamic team, please visit our job board or contact us at careers@useful.app.

Since its inception, Useful has secured a $5M seed investment from Spark Capital and other leading investors. Our backers include prominent figures in the tech industry, all of whom share our vision for revolutionizing product development through enhanced customer interaction.

Working at Useful means being part of a fast-growing, innovative team. We value creativity, collaboration, and a commitment to quality. Our remote-friendly work environment, headquartered in Austin, TX, supports a diverse and inclusive culture where everyone’s contribution is valued and encouraged.

Our core values emphasize customer focus, quality, urgency, and collaboration. These principles guide our daily operations and our strategic decisions. We strive to exceed expectations, move swiftly and thoughtfully, and build together with trust and transparency.

At Useful, we are not just creating a company; we are fostering a community where each member is empowered to make a significant impact. We invite you to join us on this exciting journey, to grow with us, and to experience the fulfillment of making a real difference in the product development landscape.