1-800-plumber-careers12mo ago

Customer Service Representative

Tx-Lewisville-mid

Customer Support SpecialistCustomer

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Quick Summary

Overview

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities.

Technical Tools

Customer Support SpecialistCustomer

We are looking for a motivated individual to perform office duties. This will include answering calls, dispatching calls to technicians, basic accounting functions, and other office responsibilities. Basic computer skills are required for this position. 1-800-Plumber +Air is very customer focused in providing a high-quality customer experience for each of our customers.

Requirements:

Experience in ServiceTitan software
Have a courteous and pleasant demeanor
Greet visitors to the building
Perform clerical and mail processes
Take inbound calls being the first impression for the customer.
Utilize great communication skills to ensure the customer is satisfied and all needed information is received during the call.
Make sure the phone is answered by the 3rd ring using the approved greeting each time.
Technician Scheduling
Handles Invoice Process
Enable calls to answering service at end of day.
Additional duties as directed by owners/manager