Collections Assistant

• Collaborative partnership building with multiple departments to solve collection issues.

• Experience and insight in to the accounts receivable and credit risk management processes. 

• Regular exposure to customer relationships and an opportunity to cultivate negotiation techniques in conflict resolution.

• Acquaintance with various industry-best technology systems utilized in the collections and credit management space.

TI WW Receivables and Credit supports TI’s capital management strategy by ensuring that all payments are made per the contractual payment terms, and collecting those payments in a timely and efficient manner. We also assist in the enablement of the customer’s capability to buy more from TI through frequently working to balance credit risks against potential revenue. We work closely with business planning, pricing, sales, and customer operations to minimize credit related issues on product shipments and resolve conflicts with late paying customers. Establishing robust practices for all customer categories is essential to its success and growth.

• Process accounts and incoming payments in compliance with financial policies and procedures (i.e. within 2 work days).

• Perform day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables’ data.

• Facilitate payment of invoices due by sending reminders and contacting clients per the organization’s escalation strategy and timeline.

• Drive for collections, and coordinate support from appropriate teams to resolve payment disputes. 

• Reconcile the accounts receivable ledger to ensure that all payments are accounted for, are properly posted, and remittances are appropriately archived. 

• Generate financial statements and reports detailing accounts receivable status.

• Maintain engagement with customer portals for invoice or remittance download/upload.

• Efficient review of line of credit requests or credit utilization concerns to meet 2 work day turn-around.

• Evaluate daily customer shipment blocks, verify discrepancies, resolve clients’ billing issues and support timely inputs to system text with status updates.

• Prepare documents to support month end close activities.

• Provide supporting documents for related ICC or ICFR audit requests.

• Support related customer system onboarding setups according to the organizations policies. 

• Degree in Finance, Operations, Accounting, or related field

• At least 3 years of work experience

• Systems knowledge/skills including: MS office (outlook, excel, word), SharePoint

• Fluent in English written and oral skills

• Prior experience interfacing directly with customers

• Able to troubleshoot and problem-solve

• High degrees of accuracy and attention to detail

• Strong verbal and written communication skills

• Good organization and time management skillset

• Data reconciliation experience is a plus

• Good learning ability with curiosity

• Working system-knowledge of SAP is a plus