Customer Support Representative (m/f/d)

As a Customer Support Representative, you'll be the friendly voice and problem-solving champion for our valued customers. You will:

• Turn customer challenges into success stories 
• Collaborate with cross-functional teams to tackle complex issues 
• Contribute to improving our operational processes and customer experience 
• Use internal systems to respond to customer inquiries and document customer interactions 
• Leverage data to address customer problems and maintain operational success metrics
• Proactively resolve data discrepancies between TI and customers
• Gain valuable experience in building both external and internal relationships 
• Be a part of a supportive team environment that values your input and ideas

• High school diploma or GED with 2 years of work experience in a call center or customer support environment, or an Associate degree in business administration or related field  
• Proficiency in English, written and verbal, communication

• You're a natural communicator who can explain complex ideas simply
• You have an eagle eye for details and take pride in your work 
• Your passion for helping others shines through in every interaction 
• You're a creative problem-solver who thinks on your feet 
• You thrive in a fast-paced environment and can juggle multiple priorities 
• You're comfortable working independently, but also love being part of a team
• Previous customer service experience is a plus
• Microsoft Excel experience including the use of filters, formulas and pivot tables to organize, aggregate and analyze data
• Familiarity with email, ticketing systems and customer relationship management (CRM) platforms experience preferred
• Nice to have: German, French, Spanish, or Italian language skills