Regional Maintenance Supervisor - Western Washington & Montana

This role has oversight of properties across Western Washington (Seattle Metro Area) and Montana (Bozeman and Billings). The position is based in the Seattle area, and the selected candidate will be required to travel consistently throughout their portfolio.

Who We Are
11Residential is a property management company specializing in residential multifamily properties in the Western United States. Our mission is to provide a quality living environment that enriches the lives of our residents. We firmly believe that when employees feel valued, our communities prosper. Guided by our foundational principles of integrity, compassion, teamwork, inclusion, growth, and customer service, we are dedicated to fostering an engaging and supportive workplace culture. 
       
We are interested in finding talented individuals who are driven and empowered to become successful as they help build comfortable and welcoming communities. Throughout our company, you will find the guidance and support needed to inspire and challenge you to achieve success. Come join us in shaping exceptional living spaces for all! 

Position Summary
The Regional Maintenance Supervisor plays a critical leadership role in supporting site-level maintenance teams across a portfolio of properties. Reporting to the Director of Maintenance, and closely partnering with Regional Property Managers, this role provides training, oversight, and strategic input related to safety, project execution, maintenance standards, vendor management, and capital improvement planning. This is a hands-on leadership role with a strong focus on maintenance operations, quality assurance, and communication.

This role supports a multi-state portfolio spanning Western Washington (Seattle Metro Area), and Montana, including Bozeman and Billings. Regular local travel and out-of-state travel will be required.

What You’ll Be Doing:

• Provide regional support and guidance to on-site maintenance teams to ensure safety, efficiency, and quality standards are consistently met.
• Evaluate quality of work, professionalism, and overall performance of site-level maintenance staff; share recommendations with Property and Regional Managers.

• Ensure Maintenance teams are trained and proficient in using company Maintenance systems and software (primarily HappyCo) to track work orders, make-ready boards, resident communication, on-call schedules, inspections, and other necessary records.

• Partner with Operations, Training, and HR to assist with hiring, onboarding, and training of maintenance personnel across multiple sites.
• Identify and oversee capital projects and ensure they are completed on time, within budget, and to 11Residential standards.
• Inspect each property quarterly for safety and monthly for curb appeal and general maintenance concerns.
• Ensure all maintenance teams are trained in proper unit turns, preventive maintenance, and company expectations.
• Work with the heads of Capital Projects and Operations to provide project updates and bid oversight.
• Evaluate vendor performance regularly and ensure all contracted work aligns with quality and budget expectations.
• Perform safety audits and enforce company and regulatory safety policies.
• Audit property inspection data and complete walkthroughs with Regional Property Manager monthly.
• Support operational efficiency by identifying cost-saving opportunities and holding vendors accountable.
• Maintain regional safety programs and address any property-level liability concerns.
• Review and evaluate maintenance shop organization, supply levels, and cleanliness quarterly.
• Meet regularly with vendors (painters, carpet cleaners, janitorial, etc.) to review pricing and service quality.

• 3 or more years of experience in regional or multi-site property maintenance leadership required.
• Extensive knowledge of HVAC, plumbing, electrical systems, appliances, pools/spas, and preventive maintenance programs.
• Strong vendor and project management experience, including bid collection and contract oversight.
• Comfortable working with capital budgets, O&M plans, and monthly/annual property inspections.
• Strong experience with Maintenance Management systems and software is required, direct experience with HappyCo preferred.
• Experience utilizing computer/smartphones for work applications and systems including proficiency in MS Office and Teams. 
• Ability to lead, coach, and evaluate maintenance staff across multiple communities.
• Ability to handle a fast-paced environment with changing priorities, and able to quickly respond to emergencies that may occur across the portfolio.
• Most hold and maintain a valid driver’s license and reliable transportation, with ability to travel regularly within the assigned portfolio.
• EPA Type II or Universal certification preferred.
• A CAMT or other industry related certifications are a plus.
• High School Diploma or GED required.

• The compensation range for this position is $100,000 to $130,000 on an annual basis. Individual placement within the compensation range will vary based on factors including candidate experience, skills, and location. 
• In addition to base pay, this role includes performance-based bonuses. Your hard work and leadership will be recognized and rewarded.

• Medical, dental, and vision insurance coverage
• Health savings account (HSA)
• 401(k) with a 4% company match
• 30% Employee Rental Discount
• Mileage stipend/reimbursement for travel
• Education Reimbursement Program
• Paid Time Off – Vacation, Sick, Paid Holidays, Birthday Holiday after 1 year of service, Health & Wellness Day, and Service Day
• Career growth and development opportunities

• Lift, push, and pull up to 100 pounds.
• Walk up to 10 miles per day including on uneven surfaces and climb ladders and several flights of stairs on a regular basis.
• Safely operate tools and equipment, including noise and potential electrical hazards.
• Work with paint, pool chemicals, and other maintenance materials.
• Sit, stand, reach, bend, and stoop for extended periods of time.
• Speaking and expressing or exchanging ideas by means of written and spoken word.
• Visually and audibly observe and detect signs of emergency.
• Convey detailed or important spoken instructions to other workers accurately, loudly, or   quickly.
• Travel to various worksites requiring overnight stays, flights, and/or prolonged travel in a vehicle.

The above statements are intended to describe the general nature and level of requirements for the work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.  

EEO Statement 
11Residential is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment.   

You must be able to pass a pre-employment background check and drug screen. In states where Marijuana/THC are legal, a positive result is not a disqualifier for employment.