IT Support Analyst

123Seguro is the leading technology company in insurance experiences and solutions in LatAm. By integrating embedded insurance into its offerings, 123Seguro ensures seamless, hassle-free protection directly within the customer journey. With a focus on transparency, simplicity, and technology-driven services, 123Seguro allows users to compare, customize, and purchase insurance policies online. The company is committed to making insurance accessible, affordable, and understandable for everyone.
Join 123Seguro.
Join the #123Experience.

We are seeking an IT Support Analyst (Argentina or Brazil) 

What Challenges Await You?

• Drive the resolution of support tasks and user-reported errors across their different categories.
• Collaborate on the documentation of guides to diagnose and resolve support tasks and user-reported errors.
• Act as a point of reference for the adoption of new technologies and the tracking of initiatives, providing mentorship to team members, reporting on progress status, and raising alerts regarding deviations.
• Automate daily tasks to increase the effectiveness and efficiency of customer service processes.
• Ensure the execution of Level 1 technical support activities, such as: application installation, equipment re-imaging/re-installation, fault verification, supply delivery, and user and role administration.
• Ensure the execution of Level 2 technical support activities, such as: configuration of known applications, review of required permissions to perform tasks, monitoring of system performance and stability, and root cause analysis of failures.
• Ensure the execution of Level 3 technical support activities, tracking support tasks and delegating execution to the Software Engineering and DevOps teams.
• Ensure stock control and inventory maintenance of hardware used by users.
• Ensure stock control and inventory maintenance of software licenses used by users.

Requirements

• 4+ years of experience working in high-performance IT Support areas.
• Advanced university or technical college studies in computer science, systems engineering, or related fields.
• Experience in technical support for Desktop MacOS, Windows, and Linux systems.
• Experience in hardware troubleshooting for laptops, network setup, cloud infrastructure, among others.
• Experience in software troubleshooting for telephony systems, accounting systems, administrative applications, among others.
• Knowledge in the use of office software, including online documents and spreadsheets such as Google Workspace, Office 365, or similar.
• Ability to provide mentorship to team members and lead technical support projects.
• Experience in creating documentation and support processes for the technical support department.
• Knowledge of programming languages for scripting: Bash, Python, or similar.
• Strong orientation to customer service and teamwork.
• Fluent in English and Portuguese

We will only accept candidates residing in Argentina or Brazil. If you are not currently living here, no worries! We invite you to explore our employment opportunities for applicants located in Chile or Colombia: https://123seguro.peopleforce.io/careers