Implementation Manager

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Implementation ManagerProject & Program Management

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Quick Summary

Key Responsibilities

Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success. Manage 30–40 concurrent implementation projects,

Technical Tools

Implementation ManagerProject & Program Management

Responsibilities

~1 min read

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Lead the customer implementation process from contract signature through full adoption and handoff to Customer Success.
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Manage 30–40 concurrent implementation projects, each involving multiple stakeholders and varying timelines.
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Design, deliver, and adjust project plans and milestone schedules to ensure engagement and momentum throughout multi-month onboarding.
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Conduct live training sessions, working sessions, and executive-level updates via video conference.
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Motivate and guide customers through complex technical rollouts, ensuring platform understanding and operational readiness.
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Serve as the primary point of contact during implementation, navigating different personalities, org structures, and stakeholder levels.
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Collaborate closely with Product, Support, and CS teams to ensure seamless internal alignment and a smooth customer journey.
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Gather feedback, identify risks, and proactively address blockers to protect timelines and outcomes.
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Prepare to take ownership of Alpha or strategic accounts after demonstrating strong mastery of the platform and process.
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Continually surprise and delight customers with a can-do mindset and a customer-first approach.

3–5 years of experience in SaaS onboarding, implementation, or project management (platform experience preferred over point solutions).
Proven ability to manage multiple, multi-month implementation projects with mid-market or Fortune 100 clients.
Experience with cloud-based platforms and the ability to quickly learn complex software ecosystems.
Strong communication skills across all channels (Zoom, Slack, Salesforce, etc.) and with various seniority levels.
Demonstrated ability to manage complex personalities and drive accountability without direct authority.
High emotional intelligence, professional resilience, and a go-getter mindset.
Exceptional organizational and project management skills with the ability to set goals, manage deadlines, and work with minimal direction.
Experience working autonomously in a remote environment.

Nice to Have

~1 min read

Platform implementation experience (ERP, HCM, CRM—e.g., NetSuite, Workday, etc.)
Change management or stakeholder communication frameworks
Technical familiarity (APIs, SSO, integrations, basic configuration)
Advanced Excel or project planning tools (Asana, Jira, Smartsheet)

Communication: Ask questions, offer clarity, operate with transparency and empathy
Collaboration: Work cross-functionally to find the best path forward
Continuous Improvement: Seek growth in both process and product

Annual compensation range: Up to $75,000 – $80,000
(Up to $85,000 for candidates with demonstrated Alpha/strategic implementation leadership experience)

The annual compensation range for this position is listed above. This salary range is an estimate, and the actual salary may vary based on company compensation practices, job related skills, depth of experience, relevant certifications and trainings, in addition to geographic location.

In addition to the range below, US employees are eligible for equity. Employees in this position are also eligible to participate in the Company’s standard benefit programs, which currently include the following: medical, dental, and vision benefits, 401(k), and paid time off.

Benefits & Perks:

Competitive salary
Generous PTO policy
Full benefits, including 401(k)
Regular team happy hours and activities
Remote work flexibility

12twenty is an enterprise level talent acquisition platform connecting the world’s largest employers with students and alumni from top business schools and other graduate level institutions. The market for talent, especially highly qualified talent, continues to grow more and more competitive. 12twenty’s unique position as the connection between students, schools, and employers has fueled our rocketship growth. Come be part of our journey!

12twenty offers competitive salary and stock options and an amazing team to innovate and collaborate with. We love what we do, we embody a passion for continuous improvement, and we support each other to be excellent!

Check out a video from a recent user conference: https://vimeo.com/254762533