Quality & Audit Coordinator (AO)

We are seeking a Quality & Audit Coordinator to uphold quality measures within our awarding organisation (AO). The Quality & Audit Coordinator ensures Ofqual regulations are met and company policies and processes have been followed. They embody a quality-first approach, promoting good practice to ensure assessments are delivered to the highest standard. Their keen eye for detail and supportive approach makes them a valued partner to both internal and external stakeholders.  

Duties 

• Support the Quality & Compliance team  

• Audit compliance of assessment project word counts  

• Support onboarding of assessors/IQAs/invigilators  

• Standardisation meetings: Managing a calendar of standardisation meetings, and managing the administration of these  

• Support standardisation sessions  

• Support other departments as necessary  

• Manage IQA allocations and tracking  

• Respond to ad hoc assessor & IQA queries  

• Review adherence to SLAs, escalating issues as needed  

• Check and preparing Statement of Results  

• Monitor Quality inbox and respond to queries  

• Manage timely certificate claims  

• Support the training and onboarding of new team members  

• Analyse data for patterns and trends 

• Review & contribute to standardisation delivery  

• Manage and oversee the sampling strategy  

• Carry out reviews of completed assessments such as knowledge tests  

• Schedule and carry out observations of IQA and assessment  

• Support Centres (anticipated Q4 2026 onwards): deliver initial Centre training, develop and implement supportive action plans; Carry out field visits (expected between 1-4 visits in first year)  

• Log and escalate any concerns of complaints/malpractice  

• Other duties as required  

Person specification

Essential:  

• Minimum 2 years’ experience in either an awarding organisation (AO), end point assessment organisation (EPAO), or training provider  

• Minimum 1 year’s experience in a quality, audit, or compliance role  

• Understanding of the apprenticeships landscape  

• Knowledge of Ofqual General Conditions of Recognition, and applying these in practice 

• Understanding of indicators of risk within assessment and within Centres/training providers  

• Excellent written and verbal communication skills  

• Confidence to challenge constructively while maintaining positive working relationships  

• Able to accurately document information and maintain audit trails.  

• Excellent people skills  

• Great attention to detail and high level of accuracy  

• Supportive approach, able to influence others to adopt correct ways of working  

• Able to handle challenging conversations using tact and care, maintaining positive working relationships with both internal and external parties  

• Able to adapt to changing priorities  

Desirable:  

• Safeguarding qualification or experience 

• Up to date expertise in at least one of our subject areas, e.g. business admin, digital, leadership  

• Data and technology skills (Office 365, Excel, PowerBI, automation tools)  

• Have or willing to work towards a relevant qualification   

What Success Looks Like

• Quality standards are championed, and internal and external stakeholders have a clear understanding of the processes to follow  

• 1st for Awarding remains compliant with regulation and own policies and processes  

• Regular audits are carried out, and results reported on  

• Risks are identified in advance so mitigations can be put in place  

• Effective standardisation across the business/assessors/standards/etc  

• Your work helps drive high-quality outcomes and continuous improvement  

• You’re a trusted go-to person within your team and beyond. The Quality & Audit department is seen as a critical friend across the business; approachable and willing to advise where needed  

• You contribute ideas and escalate issues as necessary to improve systems or ways of working  

• Data, tools and systems are used accurately and effectively. 

Why Join Us? 

• Salary: £26-30k 

• Remote-first role with built-in flexibility 

• Monthly co-working days (lunch included!) 

• 25 days’ holiday + 8 bank holidays 

• 8 Wellbeing Hours per year

• Flexible working, agreed up front to suit you and the business 
• All the tech you need

To apply:
Please send your CV and a cover letter tailored to this specific role at 1st for Awarding. We’re only reviewing applications that include a personalised cover letter.