USER SUPPORT SPECIALIST

SUMMARY

The User Support Specialist is responsible for supporting all IT operations. The development and implementation of the IT strategic direction for 1st National Bank St. Lucia Ltd. 

CORE RESPONSIBILITIES

• Provide system support and maintenance services to ensure efficient functioning of all computers on the 1NB
• Ensure policies and procedures are adhered and enforced.
• Complete accurately, routine system procedures, including (End of Day/Month) and associated checklists.
• Always ensure integrity/security of the company’s IT assets.
• Ensure Fixed Assets/inventory (Software & Hardware) for IT Systems accounted for.
• Act as first contact with end users on IT support issues; ensure said issues are recorded/logged and progressed to conclusion.
• Act as liaison with third party vendors to resolve IT issues and provide requested information/data.
• Ensure accurate and complete PC Builds.
• Ensure accurate system Backups are completed (disk and tape), according to defined schedule.
• Manage and ensure Windows updates are applied to workstations/servers as per defined schedule (Patch Management).
• Basic network troubleshooting (LAN & WIFI)
• Onboard/modify/remove new and existing users to various applications as per system access/removal requests.
• Identify areas to re-engineer existing business process and take the necessary steps to do so.
• Undertake IT projects, in keeping with cost and timeline as assigned by the IT Applications Administrator and IT Manager.
• Support the Core Banking Platform Core Director and associated integrated platforms

REQUIREMENTS

• Professional qualification in IT or the equivalent experience is essential
• Associate Degree with a focus on Information Technology
• Computer Certifications e.g. CompTIA A+
  

DESIRED SKILLS

• Knowledge of company procedures and policies.
• Thorough knowledge of core banking applications.
• Excellent problem solving/analytical skills and troubleshooting methods
• In depth understanding of diverse computer systems and hardware.
• Good working knowledge of IT and a commitment to continuous professional development.
• Have a good working knowledge of IT systems and applications
• Prior experience in features and functionality of core applications.
• Understands the workflow and process requirements of core applications.
• Excellent written and verbal communication skills.
• Outstanding organizational and time-management skills
• Good interpersonal skills.
• Attention to detail.
• Good problem-solving skills.
• Self-motivated, able to work independently and take initiative.
• Ability to multitask in a fast-paced environment.
• Understands business function related to core applications.
• Commitment to results
• Willingness to learn and apply effectively
• Strong initiative
• Strong monitoring skills.
• Good Report writing skills.
• Ability to manage and prioritize a demanding workload (Multitasking
• Outstanding organisations skills
• Team orientation
• Attention to detail
• Discipline
• Outstanding organizational and time management skills
• Excellent diagnostic and problem-solving skills
• Multitask

Deadline: 28 June, 2026 |   Only suitable applicants will be acknowledged

Persons interested in this exciting opportunity should apply to:

Chief People Officer

1st National Bank St. Lucia Limited, P. O. Box 168, Castries

Integrity - Confidentiality… Accountability… Professionalism...Customer Centricity...Respect