City Operations Manager

W Health Ventures has set up India’s first healthcare-focused Venture Studio called 2070 Health - an innovation platform that builds transformative healthcare companies from scratch by discovering disruptive opportunities. Distinct from the accelerator approach, our venture studio is closely involved in idea generation, day-to-day operations, and strategic decisions of growing the new venture. Companies incubated in the last 24 months include ElevateNow, Nivaan Care, BabyMD, Reveal Healthtech and Everhope Oncology. This role is with our next stealth venture that we are building in Preventive Health.

Our clinics rely on us to ensure that patient services happen reliably and without friction. This requires constant coordination between clinics, patients, suppliers and our field team.

You will be responsible for service delivery across our clinics in Bangalore. That means making sure the nurse reaches on time, the sample gets collected, inventory is available when needed, and any clinic, doctor or patient escalations are resolved quickly.

A large part of the role involves building strong relationships with clinic teams and becoming the person they call when something needs to get done.

• →Be the primary operational point of contact for our clinics in Bangalore
• →Coordinate with clinics, patients, suppliers and field teams to ensure services are completed as expected
• →Ensure nurses, sample collections and other field activities happen as planned

• →Manage doctor, clinic and patient escalations and drive them to resolution
• →Coordinate supply and inventory across clinics
• →Handle payments and reconciliations
• →Track operational metrics and ensure timely follow-up on open items
• →Build processes, dashboards and playbooks that help us scale

This is a broad role with significant responsibility. You will work directly with the founders and help establish how operations run as we grow.

The trust of our clinic partners is earned one patient experience at a time. Every service completed successfully and every issue resolved well strengthens that trust.

As one of the early members of the team, you will play a key role in shaping how the company operates.

• You have experience managing operations where outcomes depend on coordinating multiple stakeholders and moving parts. Experience in healthcare delivery, diagnostics, pharmaceuticals, logistics or quick commerce is preferred.
• You are highly organised and comfortable managing multiple parallel workstreams.
• You rely on systems, trackers and follow-ups rather than memory.
• You communicate clearly and can work effectively with clinic staff, suppliers, field teams and patients.
• You are comfortable taking responsibility and following things through to completion.
• You enjoy improving processes and finding better ways of working.