CPT-10887 After‑Hours Virtual Front Desk / Customer Support Assistant

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

We are a commercial cleaning company seeking an after‑hours Virtual Assistant to handle incoming customer calls, scheduling, and administrative support outside of normal business hours. This role is customer‑facing and requires strong English communication skills, reliability, and comfort working in a service‑based business environment.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Contractors will be required to provide services that align with the following client tasks:

• Answer incoming customer calls after business hours
• Respond to customer inquiries and relay messages accurately
• Schedule appointments, estimates, and upcoming service visits
• Communicate daily updates to business owners regarding calls, estimates, and urgent issues
• Create and send invoices once jobs are completed
• Update customer records and job details in the CRM
• Provide clear end‑of‑shift summaries of after‑hours activity

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Near‑native or native‑level English speaking ability
• Prior experience in customer service, call handling, or front desk support
• Strong phone presence and professional communication skills
• Comfortable handling service‑based customer interactions
• Organized, detail‑oriented, and reliable
• Able to follow documented workflows and scripts
• Comfortable working independently during after‑hours coverage

PREFERRED SKILLS

• Experience working with service‑based businesses (cleaning, HVAC, pest control, home services, etc.)
• Experience with Housecall Pro or similar service CRMs
• Prior virtual assistant or remote customer support experience
• Invoicing or basic billing experience

APPLICATION SOFTWARE KNOWLEDGE / REQUIRED TOOLS

• CRM: Housecall Pro (experience preferred, training available)
• VoIP phone system (client will provide access and setup support)
• Email and basic scheduling tools

• Contracted Hours per Week: 20 Hours
• Scheduled Working Days: Monday through Saturday
• Daily Working Time: 4-7 PM EST M-F, 8-12 PM EST Saturday

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Entry-Advanced Level
• Contracted Hours per Week: 20 hours/week
• Daily Working Time: 4-7 PM EST M-F, 8-12 PM EST Saturday
• Scheduled Working Days: Monday-Saturday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B English Accent
• REGION PREFERENCES: South America