CPT-11272 Customer Service & Technical Support Team Lead

Carrier Systems

AT&T, Verizon, T-Mobile, MVNO Support Systems

CRM

Client-Provided CRM

Customer Support

Carrier Support Platforms, Ticketing Systems

Productivity

Microsoft Office, Google Workspace

Communication

Phone, Email, Microsoft Teams, Slack

Reporting

Microsoft Excel, Google Sheets

Quality Assurance

QA Monitoring Tools (Client-Provided)

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: TBD

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

• REQUIRED SERVICE: Business Support VA
• REQUESTED EXPERIENCE TIER LEVEL: Senior and Advanced Level
• Contracted Hours per Week: 40 hours/week
• Daily Working Time: TBD
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: English
• ACCENT PREFERENCE: Level A-B (Excellent Spoken and Written English Required)
• REGION PREFERENCES: Any