B-CPT-11322 Bilingual Patient Care Coordinator

20four7VA is seeking offshore independent contractors to deliver remote services to clients worldwide, with a primary focus on developed markets such as the United States, the United Kingdom, Canada, and Australia.

A growing physical therapy practice is seeking a full-time Bilingual Patient Care Coordinator to serve as the primary point of contact for patients while supporting front desk operations.

This individual will answer incoming calls, schedule appointments, verify insurance benefits, obtain insurance authorizations, and communicate with both patients and the billing department. The practice serves a predominantly Spanish-speaking patient population, making bilingual English and Spanish communication essential.

The ideal candidate has previous healthcare front desk experience, understands insurance verification and authorizations, and delivers exceptional customer service while maintaining HIPAA compliance.

The objective of each engagement is to assist the client in improving business efficiency, enhancing service delivery, or supporting operational functions through high-quality, task-specific services rendered by a qualified contractor.

Contractors will be required to provide services that align with the following client tasks:

• Answer inbound patient calls in English and Spanish

• Schedule, reschedule, and confirm patient appointments

• Respond to patient inquiries professionally and efficiently

• Maintain appointment calendars and provider schedules

• Coordinate patient communication before and after appointments

• Verify patient insurance eligibility and benefits

• Review insurance coverage and patient responsibilities

• Obtain and track insurance authorizations

• Communicate authorization requirements to patients and providers

• Coordinate with the billing department regarding insurance questions

• Maintain accurate patient information within the EHR

• Upload and organize patient documentation

• Communicate with the billing team through Google Drive and other internal systems

• Support general front desk administrative functions

• Assist with operational tasks as assigned

• →

  Perform payment reconciliation audits

• →

  Verify payments received and identify discrepancies

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  Support additional administrative workflows as the practice grows

Each engagement is based on a defined scope of work and is governed by an independent contractor agreement. Services must be performed professionally, with adherence to any timelines, guidelines, and deliverables agreed upon in writing.

The Contractor must demonstrate proficiency in the following, depending on the Client’s requirements:

• Bilingual English and Spanish required
• Previous front desk experience required
• Medical and Insurance verification experience preferred
• Prior authorization experience preferred
• Ability to get HIPAA certification
• Experience working with Electronic Health Records (EHR)
• Strong customer service and communication skills
• Experience coordinating with medical billing teams preferred
• Google Workspace proficiency

• Previous healthcare front desk experience

• Friendly, patient-focused communication style

• Strong customer service and phone etiquette

• Highly organized and detail-oriented

• Comfortable working independently

• Able to multitask in a fast-paced medical office

• Professional when handling confidential patient information

• Electronic Health Record (EHR) Systems

• InteGRAHR (Preferred)

• Waystar / HealthFusion (Preferred)

• Google Workspace

• Google Drive

• Microsoft Office

• VoIP Phone Systems

• Contracted Hours per Week: 40 Hours
• Scheduled Working Days: Monday through Friday (unless otherwise mutually agreed in writing)
• Daily Working Time: TBD EST

Note: The Company will make reasonable efforts to align the Assigned VA’s schedule with the Client’s preferred hours as set forth above. However, availability may vary based on time zones, capacity, and the contracted hours set in this SOW. Any changes must be mutually agreed to in writing through a revised SOW.

• Contractors will operate under a Master Services Agreement and a Statement of Work
• This is not an offer of employment; contractors are not employees of 20four7VA or any client
• All compensation is processed through 20four7VA according to the terms of the engagement

• REQUIRED SERVICE: Business Support
• REQUESTED EXPERIENCE TIER LEVEL: Junior, Senior Level
• Contracted Hours per Week: 40 hours/week
• Daily Working Time: TBD EST
• Scheduled Working Days: Monday-Friday
• REPORTING TO/POC: To Be Determined
• Number of VAs: 1
• GENDER PREFERENCE: None
• LANGUAGES SPOKEN/PREFERENCE: Bilingual English & Spanish Required
• ACCENT PREFERENCE: Level A-B (Native or near native English accent required)
• REGION PREFERENCES: Nearshore Preferred (Latin America)