Regional Director of Patient Care Services (RN/PT) (copy)

 

At 21st Century Home Health Services (21HHS), we are committed to treating every patient with the same empathy, compassion and understanding that we would show our family. With over 400 employees, we are the largest Home Health Agency in San Francisco and the fastest growing in the Bay Area. We provide care to over 3,000 patients in San Francisco, San Mateo, Santa Clara, Santa Cruz, Alameda, Contra Costa, Solano, Napa, Yolo, Placer, El Dorado Sacramento, Sonoma and Marin Counties.

 

Our Clinicians are not only dedicated to the patients we serve, but to each other. The proof is in our outcomes: Hospital readmission rates for 21st Century HHS are consistently under 10% while the industry average is over 15%.

 

21HHS has set a new standard for employee satisfaction in the home health industry, achieving industry-leading engagement results. Recognized as a Top Workplace , 21HHS fosters a supportive and empowering work environment through open communication, professional growth opportunities, and a culture of recognition.

 

Key accomplishments include:

San Francisco Chronicle's Top Workplaces in the Bay Area: Ranked 3rd among medium-sized companies and 1st among Home Health Agencies.

Nationwide Healthcare Recognition: Ranked 12th among medium-sized healthcare companies and 1st among Home Health Agencies.

 

Positive reviews from patients and employees on platforms like Yelp, Google, Glassdoor, and Indeed further validate 21HHS's commitment to quality care and workplace excellence. By prioritizing employee engagement and satisfaction, 21HHS attracts top talent and ensures exceptional care for its patients, cementing its status as a leader in the home health industry.

We're looking for a clinical leader who thrives on building strong teams and delivering exceptional patient care. As Regional Director of Patient Care Services, you'll oversee clinical operations across multiple home health service lines, guiding a team of Clinical Supervisors and ensuring patients receive safe, high-quality care in their homes.

This is a hands-on leadership role—you'll shape how care is delivered, mentor the next generation of clinical managers, and drive the outcomes that matter most to patients and families.

Lead & Develop Your Team

• Directly supervise 4–5 Clinical Supervisors across different service modalities
• Coach, mentor, and grow leadership capabilities within your team
• Conduct regular one-on-ones, performance reviews, and support accountability across branches

Drive Clinical Excellence

• Ensure care plans align with physician orders, agency policies, and patient needs
• Step in on complex or escalated cases to guide clinical decision-making
• Implement best practices and standardized care delivery models

Own Quality & Compliance

• Monitor key metrics: rehospitalization rates, patient satisfaction, timely start of care, OASIS accuracy, and star ratings
• Keep the region survey-ready and lead corrective action when needed
• Ensure compliance with federal/state regulations, Conditions of Participation, and infection prevention standards

Optimize Operations

• Balance staffing, scheduling, and caseloads to match census and acuity
• Partner with leadership on productivity, resource allocation, and workflow efficiency
• Support financial performance goals while protecting care quality

Collaborate Across the Organization

• Work closely with intake, quality, compliance, HR, and business development teams
• Coordinate with physicians, hospitals, and community partners
• Facilitate interdisciplinary care and communication