Technical Operations Center Lead Engineer

2K is headquartered in Novato, California and is a wholly owned label of Take-Two Interactive Software, Inc. (NASDAQ: TTWO). Founded in 2005, 2K Games is a global video game company, publishing titles developed by some of the most influential game development studios in the world. Our studios responsible for developing 2K’s portfolio of world-class games across multiple platforms, include Visual Concepts, Firaxis, Hangar 13, CatDaddy, Cloud Chamber, 31st Union, HB Studios, and 2K SportsLab. Our portfolio of titles is expanding due to our global strategic plan, building and acquiring exciting studios whose content continues to inspire all of us! 2K publishes titles in today’s most popular gaming genres, including sports, shooters, action, role-playing, strategy, casual, and family entertainment.

Our team of engineers, marketers, artists, writers, data scientists, producers, thinkers and doers, are the professional publishing stewards of 2K’s portfolio currently includes several AAA, sports and entertainment brands, including global powerhouse NBA®️ 2K,  renowned BioShock®️, Borderlands®️, Mafia, Sid Meier’s Civilization®️ and XCOM®️ brands; popular WWE®️ 2K and WWE®️ SuperCard franchises, TopSpin 2K25, as well as the critically and commercially acclaimed PGA TOUR®️ 2K

At 2K, we pride ourselves on creating an inclusive work environment, which means encouraging our teams to Come as You Are and do your best work! We encourage ALL applicants to explore our global positions, even if they don’t meet every requirement for the role.  If you're interested in the job and think you have what it takes to work at 2K, we encourage you to apply!

Our team is responsible for the infrastructure and operations of all production systems supporting consumers, developers, and customer account services under the 2K label. With systems and services spanning both on-premise and cloud-based data centers, we ensure the backend stays up and running so players can enjoy an uninterrupted gaming experience. We’re looking for a collaborative and proactive engineer who’s ready to make an impact from Austin and beyond.

• →Lead by example in live service monitoring, incident response, and service restoration across 2K's global game platforms.
• →Act as the primary technical escalation point for the TOC team, leading and coordinating the technical response during high-severity incidents to ensure rapid service recovery.
• →Partner closely with Infrastructure, SRE, and Development teams to define shared operational goals, improve system observability, and drive the delivery of robust, high-availability services.
• →Refine, document, and champion TOC Standard Operating Procedures (SOPs) and Runbooks, ensuring alignment, transparency, and consistent execution of operational processes across all shifts.
• →Establish, enforce, and technically audit operational best practices across the engineering organization, ensuring deployment processes, service configuration, and monitoring strategies meet the highest standards for service health and stability.
• →Mentor and coach junior TOC engineers, providing technical guidance and direction to ensure effective execution, skill development, and professional growth within the team.

• You have 5+ years of experience in high-volume Technical Operations, Site Reliability Engineering (SRE), or Network Operations Center (NOC) environments, with 2+ years leading major Incident Management efforts or Technical Operations teams.
• You have deep technical expertise in cloud infrastructure (AWS, Azure, or GCP), live service operations, and system monitoring-either as an escalation point or a hands-on technical lead.
• You have a deep understanding and hands-on experience with VMware technologies (vSphere, ESXi, vCenter), particularly in an enterprise environment supporting high-availability services.
• You demonstrate exceptional communication and interpersonal skills. You build trust quickly, communicate complex technical issues clearly during high-pressure incidents, and effectively coordinate across technical and non-technical audiences.
• You are passionate about developing high-performing teams and fostering a culture of operational rigor, continuous improvement, and blameless post-mortems.
• You are adept at navigating high-pressure, real-time incidents in a complex live-service environment, relying on incomplete data and expert judgment to initiate rapid service restoration.
• A Bachelor's degree is preferred, ideally in Computer Science, Engineering, or a related technical field. An advanced technical degree or relevant certifications (e.g., ITIL, SRE, Cloud Infrastructure) is a plus.
• And most of all you have a passion for games and the technology that powers them.

Experience supporting AAA game development or publishing infrastructure for a global live-service title.

Extensive experience integrating monitoring platforms (e.g., Splunk, Datadog, Grafana) with incident management and notification systems (e.g., PagerDuty, Opsgenie) to enable automated alerting and response orchestration.