Enrollment Specialist

At 2U, we are all in on purpose. We are motivated by our mission – to eliminate the back row in education – and connected by our shared passion to deliver world-class digital education at scale. As the parent company of edX, the world’s leading online learning platform, 2U powers more than 4,000 online higher education offerings – from free courses to full degrees. Together with more than 230 colleges, universities, and corporate partners, we are helping to unlock human potential.

An Enrollment Advisor is responsible for recruiting students for various short courses and is accountable for reaching individual set monthly student targets.

• →Student Recruiting Activity
  • →Be responsible for meeting individual enrolment goals set out by Student Enrolment management
  • →Establish rapport and develop relationships with prospective students via various communication channels
  • →Utilize creative problem-solving skills to overcome any obstacles while guiding potential students through our course enrolment process 
  • →Utilizing all the tools provided by the company
  • →Nurture prospects to follow up with their intent to enroll
  • →Represent the University Partner to the best of your ability, keeping in mind that you need to protect the integrity, brand and reputation of the institution through every engagement with prospective students

• Tertiary education required OR 2 years experience in Consultative  (Edtech industry is preferred)
• 2+ years of experience in a metrics-driven environment
• Strong sales and customer service background
• A proven track record of achieving measurable results in a fast-paced, deadline-driven department
• Experience in higher education or teaching is preferred
• Verbal and written fluency of the English language
• Excellent computer skills (efficient use and knowledge of Google Suite. Exposure to Salesforce is advantageous)

• Exceptional communication and interpersonal skills with the ability to establish rapport with the customer base. 
• Ability to focus on specific quantifiable goals and deliver goals on a consistent basis.
• Ability to prioritize and multitask responsibilities at all times.
• Ability to utilize creative problem-solving skills to overcome any obstacles while guiding potential students through our course enrollment process
• Strong closing and follow-up skills.
• Ability to work a flexible schedule to contact students internationally.
• Ability to work with a diverse team in a fast-paced environment.
• Enthusiasm and the ability to thrive in an atmosphere of constant change.
• Excellent telephone etiquette.
• Passion and a 'can-do' attitude.

An Enrollment Advisor is required to work shifts and potentially Saturdays, based on business requirements.

At 2U, we are committed to building and sustaining a culture of belonging, respect, and inclusion. We are proud of the steps we’ve taken to bring together an employee base that embodies diverse walks of life, ideas, genders, ages, races, cultures, sexual orientations, abilities and other unique qualities. We strive to offer a workplace where every employee feels empowered by what makes us different, as well as by how we are alike. 

2U is committed to providing reasonable accommodations during our recruitment process. If you need assistance or accommodations, please reach out to us at: recruitingaccommodations@2u.com. 

2U partners with the world's top universities and companies to develop and deliver education programs that accelerate careers and transform lives. Through partnerships with the world’s leading colleges, universities, and companies, 2U delivers thousands of online programs to millions of learners worldwide on edX, its global learning platform. From executive education and professional credentialing to master’s degree programs and free, open courses, 2U transforms how top institutions deliver workforce-aligned online education, enabling professionals to advance without pausing their careers. Learn more at 2U.com.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position, and are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

2U is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. 2U’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits and pay.