360Learning17mo ago

Solution Deployment Manager

SpainRemotemid

OtherDeployment Manager

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Quick Summary

Overview

As our Solution Deployment Manager, you are part of our Implementation team, which plays a key role in onboarding seamlessly new customers: they are working cross department (Sales, Product and Customer Success) to understand and document client use cases and requirements and then translate them…

Technical Tools

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You will manage all phases of the implementation lifecycle, from sales turnover and kick off to handover to support. You will drive project management, define 360Learning platform architecture for our clients, facilitate integrations (flat files, API’s) and 3rd party apps, guide and provide assistance in order to ensure the successful deployment of their platform.

In addition, you will follow your customers' portfolio along their contract to increase product adoption, as well as to deliver Solutions complementary to the Product like platform audits.

Become a Trello expert through our onboarding process

Understand our product offering through training

Master our platform and be able to support clients on basics requests through ticketing

Start to onboard your own new clients

Drive project management in order to ensure successful platform deployment from Kick-off meeting, regular touchpoints until handover to support

Host functional and technical workshops with clients to support them in their platform customization and structuring

Successfully ensure 360Learning platform deployment for new clients

Successfully implement integration (SSO, third-party tools), deliver technical expertise on how to integrate their learning platform to their technical environment & troubleshooting

Be able to pitch the value of the 360Learning platform

Develop repeatable and scalable processes to improve project quality and delivery

Support Strategic customers all along their contract from un expertise standpoint

Deliver Professional Services to our existing customers base

Onboard another Solution Deployment Manager

Contribute to our knowledge base to share best practices and lessons learned

Work with our partner ecosystem to strengthen the services proposed to our clients

Deliver platform audits to clients

Deliver professional services proposed in our Professional Service catalogue

Minimum 3 years experience in a similar, preferably customer facing role (Technical Consultant, Technical Account Manager, Implementation Project Manager or Pre-sales Consultant)

Previous deployment experience of SaaS products, ideally HR related

Project management skills

Understanding and experience working with APIs, SSO configuration & troubleshooting

Solution-oriented, client-first mindset in everything you do

Ability to adapt to your audience, flexibility in tackling a conversation with highly technical stakeholders, and reducing complexity to more common terms with less technical stakeholders.

Organized, structured, rational, analytical, able to manage priorities across multiple customer implementations,

Fluent French (native level) and very good English proficiency (level B2)

Enthusiasm for our culture explained here

Compensation: Package includes base salary and a variable component 📈

Benefits: Work From Home allowance, social security, health insurance, unemployment insurance, common contingency, salary guarantee fund. Leave requests are subject to local policies.

Balance: Flexible hours, Total work from home possible anywhere in Spain 🏠

Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝

Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍

Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture:https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Phone Screen with our Talent Acquisition Manager

Discovery Meeting with Solution Deployment Manager Coach

Case Study Meeting with 2 Solution Deployment Managers

Clarification Meeting with our Head of Professional Services

Culture Fit Meeting with our Chief Human Resources Officer

Offer !

⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC