Manager, Peer Programs

3i Members is an invitation-only community of private investors who share deal flow, insights, and relationships. What started as an investment platform has become a tight-knit community where members do everything together – from investing to learning, from starting companies to building lasting relationships.

3i is hiring a Manager, Peer Programs to build out our Groups product line from the ground up. Reporting to the SVP of Network, you'll design and operationalize the infrastructure behind how members are matched, trained, and supported in small peer groups — one of the most high-trust, high-touch experiences we offer. This is a new product line: the shape of the offering is still taking form, and you'll build the system that makes it repeatable and scalable without losing what makes it feel personal.

A systems and process builder with real operational rigor, who knows how to build a customer feedback loop and use it. You take a loosely-defined mandate and turn it into infrastructure — workflows, cadences, and checkpoints that hold up at scale. You build processes that feel simple and intuitive, with the customer experience at the core: not process for its own sake, but a machine that accounts for personal preference and delivers something standardized that still feels special.

• Own how members join a group: define the sign-up process, the questions we ask, and how we pair people.

• Recruit, train, and support member leads — build the materials and process that set them up to run a group well.

• Define group cadence and structure: how often groups meet, what a session looks like, what's expected of members and leads, and the communication flows required to ensure its run seamlessly

• Build this so it holds up at 20 members and still works at 200.

• Build the feedback loops and checkpoints that tell you whether a group is working — for members, for leads, and for 3i.

• Own the calendar and the operational cadence: recruiting cycles, group assembly, scheduling, communications.

• Track what's working and iterate on the process, not just the individual group.

• Build trust with members and member leads so you understand what's working and what isn't.

• Work cross-functionally with the SVP of Network and other teams as this product line takes shape.