IT Analyst – Executive IT

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a wide variety of people, global locations, technologies and products, 3M is a place where you can collaborate with other curious, creative 3Mers.

As an IT Analyst – Executive IT, you will provide premium, high‑touch technology support to executives and executive assistants. This role requires strong technical skills, sound judgment, professionalism, and discretion in high‑visibility and time‑sensitive situations.

• Deliver white‑glove, personalized technology support for executives and their assistants, ensuring reliability and consistency across all interactions.
• Act as a trusted technical partner, balancing responsiveness with security, compliance, and risk awareness.
• Maintain professionalism and discretion when handling sensitive executive and business matters.

• Coordinate and provide end‑to‑end technical support for executive meetings and high‑profile events.
• Support Microsoft Teams, Microsoft Teams Rooms (MTR), conferencing platforms, and AV solutions in hybrid and in‑person environments.
• Proactively validate meeting readiness, perform pre‑checks, and troubleshoot issues in real time to minimize business impact.

• Diagnose and resolve complex hardware, software, connectivity, and performance issues across Windows, macOS, and mobile platforms.
• Handle escalations involving operating system updates, device performance, collaboration tools, identity/access constraints, and network dependencies.
• Partner with internal IT teams, vendors, and platform owners to drive root cause resolution and long-term improvements.

• Manage ordering, configuration, deployment, and lifecycle support for standard and non‑standard PCs, mobile devices, peripherals, and executive accessories.
• Support executive‑specific configurations, specialized software, and non‑standard setups while adhering to security and compliance standards.
• Assist with secure onboarding, offboarding, device refreshes, and approved data transfer processes.

• Anticipate executive technology needs and proactively address risks before they escalate.
• Respond quickly and effectively to urgent and high priority requests with minimal disruption.
• Accurately document incidents, service requests, and resolutions using ITSM tools and Executive Support processes.

• Participate in client focused IT initiatives such as device modernization, workflow improvements, and executive experience enhancements.
• Develop skills in service reporting, automation, and continuous improvement practices over time.
• Contribute to standardization efforts, documentation, and service quality improvements led by Executive IT management.

• Provide on‑site support at executive locations as needed.
• Occasional travel may be required within the surrounding area.

• Work location: This role follows an on-site working model, requiring the employee to work at least four days a week in Maplewood, MN

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

For assistance with searching through our current job openings or for more information about all things 3M, visit Max, our virtual recruiting assistant on 3M.com/careers.

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