Senior Product Manager (Training)

As the Senior Product Manager for Employee Training, you'll own — genuinely own — one of 7shifts' newest and most strategically important product pillars: bringing structured, engaging training directly into the app that restaurant teams already use every day. This isn't a role where "ownership" means running standups and writing tickets. It means you feel the weight of whether operators actually adopt this product, whether employees complete their training, and whether this becomes a durable business, not just a shipped feature. This is also a role for a PM who thinks natively in AI, not as a power user who prompts their way through tasks, but as someone who understands how AI changes what's possible at the product level. You'll use AI to compress your own discovery cycles, build workflows that multiply the squad's capacity, and make intelligent, AI-powered features the backbone of the product itself.

You'll help restaurant operators replace binders, spreadsheets, and disjointed point solutions with a single place where employees can prepare for their shifts and managers can build, assign, and track training content with confidence. This role spans the full product lifecycle, from AI-assisted course creation and employee engagement to completion tracking and manager reporting. You'll balance the needs of time-pressed operators, hourly employees on mobile devices, and the business goals of growing a new product area from early adoption to scale. Reporting to the SVP, Product, you'll work closely with Engineering, Design, Product Marketing, and Data to move work from discovery through delivery — and you'll be responsible for what happens after it ships.

• →Set the vision and roadmap for the Employee Training product by staying close to restaurant operators, synthesizing customer research, and making clear tradeoff decisions that keep the team focused on what matters most
• →Make AI capabilities a core part of the product, not a feature addition, by partnering with Engineering and Design to ship intelligent course creation, personalization, and manager insights that save operators real time
• →Use AI to accelerate the team's discovery and delivery cycles. You'll build repeatable, AI-led workflows for research synthesis, customer interview analysis, PRD writing, and competitive monitoring so the squad moves faster without sacrificing quality. You'll prototype with AI tools to validate ideas with your designer before they become engineering work
• →Turn ambiguous problems into clear, prioritized work by defining success metrics upfront, tracking outcomes post-launch, and using what you learn to drive the next iteration
• →Connect the dots across Engineering, Design, Data, and Marketing so that what gets built is technically sound, well-positioned, and actually adopted on the restaurant floor

• You've worked in B2B SaaS and understand what it takes to build for operators who need simple, reliable tools that work in fast-moving, high-pressure environments
• You've taken a product or feature from zero to initial customers and kept improving it post-launch,  and you can point to outcomes, not just the fact that it shipped
• You've owned a roadmap end-to-end, making prioritization calls that connect day-to-day work to business goals and that you can defend with data and clear reasoning
• You define what success looks like before you build, setting metrics, validating hypotheses, and using analytics to decide what to do next
• You turn customer interviews, competitive research, and messy real-world problems into simple, scalable solutions, and you bring stakeholders along without needing direct authority to do it
• You use AI tools daily in your own work to write faster, synthesize information, and reduce time-to-decision, and you know how to build those habits into a team's workflow
• You've shipped features that required hard tradeoffs, balancing technical constraints, user needs, and business goals, and you know how to make those calls clearly and bring engineering and design with you

• Experience building or scaling learning, training, or LMS products, you understand how to design for knowledge retention, not just content delivery
• A background in edtech or workforce enablement, where engagement and completion rates are the metrics that matter
• Familiarity with product-led growth motions, you've seen how a great in-product experience can drive adoption and expansion without a sales touch
• Previous experience in restaurant-tech, hospitality, or another high-turnover, shift-based industry where simplicity and speed of onboarding are critical

This role is an existing vacancy and is part of our current hiring plan 

• Opportunity: Our product is evolving in exciting ways, and we’re focused on delivering even more value to restaurants. This momentum creates real opportunities to learn and grow. Whether you’re honing your craft or exploring new paths, you’ll be supported and empowered to own your growth and impact a product shaping the future of the restaurant industry.
• Challenge: We’re tackling real problems in a fast-moving, complex industry. The work is scrappy and ambiguous, but meaningful. You’ll think critically, act with intention, and shape solutions that make a real difference for restaurant teams.
• Culture: We’re proud to be recognized among the best workplaces in North America. Guided by our mission and values, we move fast to solve meaningful problems and celebrate wins together. Whether through in-office and remote events, team offsites like Sparks, or everyday moments of connection, we create space for shared growth, collaboration, and fun.
• Equity: We’re a Series C, VC-backed SaaS company, and we believe everyone should share in the success they help create. When we build together, we grow together.
• Health and Wellness: We support Shifties in and outside of work, knowing that what people need can change over time. From day one, you’ll have access to benefits like health and dental, lifestyle spending accounts to a parental leave program built with flexibility in mind, to help you bring your best self to work.
• Flexibility: Our team is intentional around how and where we work, whether remotely, in person, or a mix of both. We prioritize candidates who thrive in a hybrid work environment with offices in Saskatoon and Toronto, ensuring in-person collaboration and connection when possible. Plus, we offer a flexible vacation policy to encourage everyone to recharge when needed. Oh, and our ‘90 Day Shift’ program lets Shift work from (almost) anywhere because who wouldn’t want to trade their desk for a beach view once in a while?
• Support: We set Shifties up for success with the tools they need, like the latest Apple tech, a home office setup, and some 7shifts swag to make it official. But support goes beyond day one. We’re serious about professional growth, offering coaching, feedback, development planning, and opportunities to grow from within. 

We know you might not check every box, and that’s okay. If you’re excited about this role, inspired to contribute to a meaningful product, and eager to share ideas that drive real change, we’d love to hear from you. We’re building an inclusive team that reflects the diverse industry we serve, and we welcome applicants from all backgrounds.