Customer Account Specialist

We are seeking a detail-oriented and motivated individual to join our Customer Account team. This role combines customer service and collections responsibilities. The ideal candidate will provide exceptional support to customers, resolve account and order issues, manage collections activities, and assist customers with payment-related needs.

This is a fast-paced position that requires strong organizational skills, multitasking abilities, attention to detail, and excellent communication skills.

Key Responsibilities

Customer Service

• Handle customer inquiries regarding shortages, damages, incorrect shipments, order status, and other order issues.
• Place orders for customers.
• Enter and update customer orders, including changes or special requests.
• Work with freight carriers and FedEx to resolve lost or damaged shipments.
• Issue call tags and coordinate product returns.
• Maintain customer files and assist with periodic file purging.
• Process credit card payments.
• Monitor and respond to Customer Service emails as needed.
• Assist with showroom and pre-show activities as needed.
• Provide front desk coverage as needed.

Collections

• Manage a portfolio of customer accounts for past-due and current invoices.
• Contact customers via phone and email with payment reminders and account updates.
• Review and update customer account information to ensure accuracy.
• Track and document collection activities in spreadsheets and internal systems.
• Work with customers to review accounts and resolve payment discrepancies.

• Previous experience in customer service and/or collections preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple tasks and priorities effectively.
• Proficiency with Microsoft Office, including Excel, Outlook, and Word, with the ability to learn internal systems.
• Detail-oriented with strong organizational skills.
• Team player with a customer-first mindset.

Work Environment

• Fast-paced during certain times of the year, especially during seasonal peaks.
• Collaborative department that balances multiple responsibilities across customer service and collections.
• Regular interaction with customers, freight carriers, and internal departments.
• Open-concept work environment.
• Security fob entry into the building.