Desktop Support Technician

JOB TITLE: Desktop Engineer
LOCATION: Manila and Cebu (On-site)
Summary We are looking for a Desktop Engineer to deliver high-quality end-user support within a
dynamic enterprise environment. This role is responsible for providing timely technical
assistance, maintaining endpoint reliability, and ensuring adherence to organizational IT
standards and security policies.
The successful candidate will demonstrate strong troubleshooting capabilities, a serviceoriented mindset, and the ability to operate effectively in a ticket-driven support model.
Responsibilities
• Provide onsite and remote end-user support through an established ticketing 
system, ensuring timely resolution within defined SLAs 
• Diagnose and resolve hardware, software, and connectivity issues affecting 
desktops, laptops, and peripheral devices 
• Support user account administration and access-related concerns within a domain 
environment 
• Respond to and assist in the resolution of incident tickets, including participation 
during system or service outages 
• Perform IT asset inventory validation, tracking, and documentation in accordance 
with internal processes 
• Manage and respond to user communications via email and chat channels with 
professionalism and clarity 
• Ensure all endpoints comply with security, patching, and configuration standards
set by the organization 
• Escalate complex or unresolved issues to appropriate support groups while 
maintaining ownership and follow-through 
 Qualifications
Experience
• Minimum of 1–2 years of relevant experience in desktop support, service desk, or 
end-user computing within a corporate environment 
Technical Competencies
• Proficiency in Windows operating systems troubleshooting
• Working knowledge of Microsoft Office 365 applications
• Experience with Active Directory (e.g., user account management, password 
resets) 
• Basic understanding of networking concepts (e.g., IP addressing, DNS, VPN 
connectivity) 
• Familiarity with IT service management tools (e.g., ServiceNow, Remedy) is 
preferred 
• Exposure to remote support tools and endpoint management solutions is an 
advantage 
Core Competencies
• Strong customer service orientation and communication skills 
• Ability to manage multiple tasks and prioritize effectively in a fast-paced 
environment 
• Analytical and structured problem-solving approach
• High level of accountability and attention to detail 
• Ability to work collaboratively within an onsite support team 
Additional Information
• This is a fully onsite role based in Cebu or Manila 
• The position is offered on a 6-month contractual basis, with opportunity for 
regularization based on individual performance and organizational needs 
• Candidates who are available to start immediately or within short notice will be 
prioritized