Host/Hostess - Hilton - Harrisburg, PA

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.
 

• →MEET AND GREET GUESTS AS THEY ARRIVE, OFFER CHOICE OF SEATING, THEN ESCORT THEM TO THEIR TABLE AND PRESENT MENU.
• →ANSWER AND RECORD ALL PHONE CALLS WITHIN THREE RINGS IN A PROFESSIONAL MANNER.
• →MAINTAIN PROPER SET-UP OF DINING ROOM. ASSIGN STATIONS TO SERVICE STAFF.
• →RECEIVE, RECORD AND MAKE ANY NECESSARY ARRANGEMENTS FOR RESERVATIONS AND SPECIAL FUNCTIONS IN THE RESTAURANT.
• →PERFORM OPENING AND CLOSING DUTIES. ASSIST OTHERS WITH SIDE WORK TO INCLUDE CLEANING, STOCKING, AND FOLDING NAPKINS.
• →DUE TO THE NATURE OF THE HOSPITALITY INDUSTRY, EMPLOYEES MAY BE REQUIRED TO WORK VARYING SCHEDULES TO REFLECT THE BUSINESS NEEDS OF THE HOTEL. 

OTHER DUTIES

• →PERFORM OTHER DUTIES AS REQUESTED, SUCH AS CARRYING COFFEE AND/OR TEA POTS THROUGHOUT OUTLET, REFILLING GUESTS’ CUPS AS REQUESTED, HANDLING SPECIAL GUEST REQUESTS, ENSURING GUEST SATISFACTION, ANSWERING TELEPHONES AND HANDLING ROOM SERVICE ORDERS, ORGANIZING AND MAINTAINING BUFFET.

REQUIRED KNOWLEDGE / SKILLS / ABILITIES: 
 

• →KNOWLEDGE OF RESTAURANT OPERATIONS, TO INCLUDE APPROPRIATE STAFFING LEVELS, SERVICE EQUIPMENT AND GUEST RELATIONS.
• →ABILITY TO READ THE ENGLISH LANGUAGE TO FULLY COMPREHEND GUEST REQUESTS, MEMOS, RESERVATIONS, PROMOTIONAL MATERIALS, EVENT ORDERS AND SIMILAR WRITTEN MATERIALS.
• →ABILITY TO SPEAK THE ENGLISH LANGUAGE SUFFICIENT TO CONDUCT SMALL EMPLOYEE MEETINGS TO IMPART NEW INFORMATION.
• →ABILITY TO REMEMBER, RECITE AND PROMOTE THE VARIETY OF MENU ITEMS.
• →ABILITY TO MOVE THROUGHOUT A CROWDED ROOM TO SEAT GUESTS.
• →ABILITY TO EFFECTIVELY DEAL WITH CUSTOMER COMPLAINTS AND CONCERNS IN A FRIENDLY AND POSITIVE MANNER. THIS INVOLVES LISTENING TO THE NATURE OF THE CONCERN, DEMONSTRATING EMPATHY WITH THE CUSTOMER AND PROVIDING POSITIVE AND PROACTIVE SOLUTIONS.

SUPERVISORY RESPONSIBILITIES:  NONE
 

• HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.  
• RESTAURANT GREETER EXPERIENCE PREFERRED.

 PHYSICAL REQUIREMENTS 

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS;
 CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY                      FREQUENCY
SITTING                                       NEVER
WALKING   CONSTANT
CLIMBING STAIRS      OCCASIONAL
CROUCHING/BENDING/STOOPING   OCCASIONAL
REACHING          OCCASIONAL
GRASPING          OCCASIONAL
PUSHING/PULLING            OCCASIONAL
NEAR VISION        CONSTANT
FAR VISION     CONSTANT
HEARING     CONSTANT
TALKING CONSTANT
SMELL CONSTANT
LIFTING/CARRYING(# LBS)   FREQUENT – UP TO 50 LBS.
TRAVEL RARE

MATERIALS / EQUIPMENT USED

• TELEPHONE, CLEANING CHEMICALS, RESERVATIONS AND SEATING SYSTEMS.

Pay: $12.00 - $15.00 /hour

Amazing Benefits at a Glance:

• Team Driven and Values Based Culture
• Same day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio 
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance program
• Employee discount
• Referral program