Valet Attendant - Hilton - Harrisburg, PA

THE POSITION REQUIRES PERFORMING THE FOLLOWING ESSENTIAL JOB FUNCTIONS, WITH OR WITHOUT REASONABLE ACCOMMODATION.
 

• →GREET EVERY GUEST WITH A SMILE AND PROVIDE EXCELLENT CUSTOMER SERVICE.
• →MAINTAIN A STRONG PRESENCE IN THE LOBBY, FRONT DOOR, AND MAIN ENTRYWAYS. 
• →ASSIST GUESTS WITH INFORMATION ABOUT THE PROPERTY, AMENITIES, LOCAL DIRECTIONS, AND RECOMMENDATIONS.
• →HANDLE GUEST LUGGAGE AND BRING IT TO THEIR ROOMS, POINTING OUT AMENITIES AND ROOM OFFERINGS IN THE PROCESS.
• →PARK AND RETRIEVE GUEST VEHICLES.  PROPERLY MARK VALET TICKETS.
• →WATER DELIVERY SERVICE
• →ARRANGE TRANSPORTATION, ASSIST GUESTS INTO CARS, AND CALL TAXIS WHEN NEEDED.
• →PROVIDE SUPPORT IN VARIOUS GUEST INQUIRIES AND ASSIST VALET ATTENDANTS AS NEEDED.
• →MAINTAIN THE CLEANLINESS AND PRESENTATION OF THE HOTEL'S COMMON AREAS.
• →PERFORM ADDITIONAL DUTIES AS REQUESTED BY MANAGEMENT.
• →ASSIST HOTEL DRIVER WITH SHUTTLE SERVICE.
• →ALL TEAM MEMBERS MUST MAINTAIN A NEAT, CLEAN AND WELL-GROOMED APPEARANCE (SPECIFIC STANDARDS AVAILABLE).
• →THE HOSPITALITY BUSINESS FUNCTIONS SEVEN DAYS A WEEK, TWENTY-FOUR HOURS A DAY. IN ADDITION, THIS IS A HOSPITALITY BUSINESS AND A HOSPITABLE SERVICE ATMOSPHERE MUST BE PROJECTED AT ALL TIMES.

OTHER DUTIES

REQUIRED KNOWLEDGE / SKILLS / ABILITIES: 

• →ABILITY TO EFFECTIVELY COMMUNICATE VERBALLY IN ENGLISH.
• →ABILITY TO EFFECTIVELY DEAL WITH INTERNAL AND EXTERNAL CUSTOMERS, SOME OF WHOM WILL REQUIRE HIGH LEVELS OF PATIENCE, TACT AND DIPLOMACY TO DEFUSE ANGER AND COLLECT ACCURATE INFORMATION.
• →ABILITY TO READ ENGLISH LANGUAGE SUFFICIENT TO ASCERTAIN INFORMATION FROM LUGGAGE TAGS AND CLAIM CHECKS TO WRITE NUMBERS AND NAMES ON CLAIM CHECKS AND ROOMING LISTS.
• →APPLICANTS WITH ADDITIONAL LANGUAGE SKILLS PREFERRED.
• →EXCELLENT VERBAL COMMUNICATION SKILLS.
• →ABILITY TO WORK BOTH AS PART OF A TEAM AND INDEPENDENTLY.
• →ABILITY TO STAND OR SIT FOR EXTENDED PERIODS OF TIME AND MULTITASK WHILE REMAINING CALM UNDER PRESSURE.
• →COMMITMENT TO PROVIDING EXCELLENT SERVICE TO EVERY GUEST, REGARDLESS OF THE SITUATION.
• →AVAILABILITY ACROSS BOTH 1ST AND 2ND SHIFTS, INCLUDING WEEKENDS.

SUPERVISORY RESPONSIBILITIES:  NONE
 

• HIGH SCHOOL DIPLOMA OR EQUIVALENT PREFERRED.  
• GUEST SERVICE / GUEST-FACING CUSTOMER SERVICE EXPERIENCE IS PREFERRED.  
• VALID DRIVERS LICENSE REQUIRED.

PHYSICAL REQUIREMENTS 

FREQUENCY KEY: NEVER – 0 HOURS; RARE – UP TO 1 HOUR; OCCASIONAL – 1-3 HOURS; FREQUENT – 3-6 HOURS;
 CONSTANT – 6-8 HOURS

PHYSICAL ACTIVITY FREQUENCY

SITTING                                                              FREQUENT

WALKING                                                           CONSTANT

CLIMBING STAIRS                                              OCCASIONAL

CROUCHING/BENDING/STOOPING                  FREQUENT

REACHING                                                          FREQUENT

GRASPING                                                         FREQUENT

PUSHING/PULLING                                            FREQUENT

NEAR VISION                                                      CONSTANT

FAR VISION                                                        CONSTANT

HEARING                                                            CONSTANT

TALKING                                                             CONSTANT

SMELL                                                                RARE

LIFTING/CARRYING (# LBS.)                              FREQUENT - UP TO 50 LBS.

TRAVEL                                                               RARE

Pay: $10.00/hour with opportunity for tips

Amazing Benefits At A Glance:

• Team Driven and Values Based Culture
• Medical/Dental/Vision
• Vacation & Holiday Pay
• Same-day pay available
• Employee Assistance Program
• Career Growth Opportunities/ Manager Training Program
• Reduced Room Rates throughout the portfolio
• Third Party Perks (Movie Tickets, Attractions, Other)
• 401(k) with company match
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Life insurance
• Parental leave
• Referral program