Experienced Travel Agent

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OtherExperienced

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Quick Summary

Requirements Summary

High School diploma or equivalent required; Associate’s degree or graduate of an accredited travel school is preferred.

Technical Tools

OtherExperienced

Advise members and clients in planning both routine and moderately complex domestic and international travel such as car rentals, hotel reservations, cruises, vacation packages, air and rail travel. Recommend and utilize AAA preferred travel providers whenever possible.
Provide routine Fully Independent Travel (FIT ) services with support and guidance from management, as needed.
Invoice, process payments, and ensure proper travel documentation is completed and stored per company guidelines. Utilize Travel Agent Support Specialist (TASS) resources, as appropriate, to assist in completing necessary documentation.
Operate applicable travel reservation systems/sites (i.e., TST) and utilize available on-line and published reference materials to accommodate Agency clients.
Provide travel service support and assistance to Retail Sales Associates as needed.
Process refunds and ensure the resolution of routine and moderately complex complaints within company guidelines, seeking necessary guidance and approvals from management .
Comply with all ARC and DOT regulations and AAA Club Alliance policies and procedures in the collection and handling of assets.
Use company approved sales and service techniques to meet and exceed established Quality, Revenue, Sales, and additional goals as established on the annual appraisal documents.
Educate clients and members on the benefits available by booking travel through AAA and utilizing the AAA branded credit card to pay for all their travel purchases.
Ensure audit compliance with maintenance of travel files, retention policies, and PCI compliance.
Attend promotional events, training, and familiarization trips as required.
Stock and inventory branch materials as required.
Process passport photos and issue International/Inter-American Driver Licenses/International Visas.
Other duties as assigned.

Requirements

~1 min read

High School diploma or equivalent required; Associate’s degree or graduate of an accredited travel school is preferred.
Minimum of 3 years of experience as a retail/leisure travel agent (or other comparable travel experience) preferred.
Minimum of 3 years of Retail experience required.
Certified Travel Associate (CTA) designation required within 2 years of job acceptance.

Sales

Ability to respond to customer inquiries and interact with individuals.
Effective communication skills, both written and oral.
Strong organizational skills.
Proficient using the Internet, AAA Intranet, Travel booking sites, and other applicable legacy and web-based PC applications used to process work and service client requests.
Ability to complete all AAA Travel Agent training via AAA-University and class attendance is required.
Working knowledge of geography and the ability to use manual (paper) or PC based maps.