Insurance Service Specialist - Inbound

Works From Home (job Posting)mid

OtherService Specialist

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Quick Summary

Requirements Summary

Monday - Friday, 10 a.m. to 6 p.m. Central Time with rotating Saturday's with team. Saturday hours would be 8 am to 4 pm Central Time.

Technical Tools

OtherService Specialist

Nice to Have

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What We Offer

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✓The starting base compensation for this position is $17.45 to $31.48. For candidates located in New Jersey, the salary range is $21.55 to $31.48. Actual pay will be based on factors such as applicant experience and geographic location.

✓This position is eligible to earn uncapped monthly bonuses, with average bonus pay of $140.28 per month

High school diploma or equivalent
3+ years of customer service and/or sales experience in an insurance environment
Active Property and Casualty or Personal Lines license required
Membership license required or ability to obtain license within 90 days of employment.

Requirements

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Admin - Clerical

Execute and facilitate insured’s service requests accurately and timely, while anticipating the sale for account rounding and cross-selling opportunities.
Work with policyholders from the agencies existing book of business through inbound telephone calls, direct mail, and email to review policies prior to renewal.
Counsel the policyholder concerning appropriate coverage, policy limits, payment options and state laws that will best meet their needs.
Counsel the members and non-members regarding membership benefits in correlation with insurance products.
Receive and respond to calls and emails received by the insurance service center, documenting all activity (changes to policy, coverage options, recommendations and cross-selling) in our agency management system.
Serve as liaison between the customer, sales agent and manager to ensure timeliness of responses and compliance with established company policies and procedures.