Remote Emergency Roadside Telephone Responder

Works From Home (job Posting)mid

Other

0 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Answer high volume incoming calls (averaging 40-60 calls per day) from AAA Members in need of Roadside Assistance, providing extraordinary customer service using sound judgement,

Requirements Summary

A quiet, private work space free from distraction or interruption Previous Salesforce experience preferred but not required Stable, high-speed,

Technical Tools

Other

**This is a work from home customer service position**

·Connecticut ·Delaware ·Indiana ·Kansas ·Kentucky ·Maryland ·New Jersey ·Ohio ·Oklahoma ·Pennsylvania ·South Dakota ·Virginia ·Washington, DC ·West Virginia

What We Offer

~1 min read

✓Competitive Hourly Rate: The starting base compensation for this position is $10.05 to $19.25 hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.

✓Paid Three Week Virtual Training

✓All required computer equipment will be provided to you by AAA Club Alliance

✓8% Shift Differential when working regular scheduled shift after 2:00pm EST

✓Health Insurance (Medical, Vision, Prescription Drug and Dental)

✓Flexible Spending Accounts

✓Wellness and Health Advocate Programs

✓401(k) with Employer Match

✓Free AAA Membership and more

Requirements

~1 min read

A quiet, private work space free from distraction or interruption
Previous Salesforce experience preferred but not required
Stable, high-speed, hard-wired internet connection via Ethernet cable required throughout employment. Wireless, DSL, Hot Spots, Satellite or shared/public internet connection is not authorized and is prohibited
Successful completion of three week virtual training class
Ability to work weekends, overtime and/or holidays is required and can be needed specifically during times of inclement weather
This position does not allow the flexibility to provide care to others in the household

High School Diploma or equivalent
One year customer service experience, call center/inbound call taking experience preferred
Effective written and oral communication skills
Ability to multi-task, seek resolution and remain professional during times of high call volume in a fast paced work environment
Proficient computer use, typing skills and attention to detail
Familiarity with maps and map reading are preferred

Customer Service

Responsibilities

~1 min read

→Answer high volume incoming calls (averaging 40-60 calls per day) from AAA Members in need of Roadside Assistance, providing extraordinary customer service using sound judgement, expressing empathy as needed and providing accurate responses using internal knowledgebase programs and reference materials
→Accurately input Member location, vehicle make/model and description of the needs of the Member including any special considerations
→Use of online mapping tools to determine Member breakdown location and establishing the tow to destination
→Actively listen and probe for additional information in order to identify situations that may require special handling (e.g. safety concerns, extreme hardship to Member, etc.) and make sound decisions concerning prioritization of service
→Provide clear and accurate information on pending service, potential cost of service, estimated time of arrival and provide any instructions to the Member as needed
→Ensure awareness of any AAA programs, products or discounts that may enhance the Members experience based on the specific circumstances of the call

**All Times Are In Eastern Standard Time**