Specialist, HR Shared Services-Leave of Absence

United States·Wilmingtonmid

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Quick Summary

Key Responsibilities

Administers and coordinates family and medical leave, family illness requests, absences, activities, and requests for all Associates, ensuring fairness and consistency of policy and practice.

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AAA Club Alliance is hiring for a Leave of Absence Specialist to join our HR Shared Services team! The Specialist is responsible for providing support to managers and employees regarding leave administration activities including supporting leave of absence and return to work, life-cycle transactions associated with FMLA, STD and LTD. The main area of responsibility is to serve as a resource to management and employees in solving day-to-day workplace matters.

What We Offer:

As part of our team, you’ll enjoy a total rewards package designed to support your well-being, growth, and work-life balance. Our package includes:

Competitive salary; the starting base compensation for this position is: $29.77-$39.43/hourly*
Annual Merit Increase Eligibility
Hybrid schedule (3 days on-site weekly)
Comprehensive health benefits package
Generous accrued paid time off (PTO) + 8 holidays
401(K) plan with company match up to 7%
Professional development opportunities and tuition reimbursement
Paid time off to volunteer & company-sponsored volunteer events throughout the year
Other benefits include a free AAA Membership, Health & Wellness Program, Health Concierge Service, Life Insurance and Short Term/Long Term Disability

What We Offer

~2 min read

What You'll Do:

✓Administers and coordinates family and medical leave, family illness requests, absences, activities, and requests for all Associates, ensuring fairness and consistency of policy and practice.

✓Provides consultation to managers on policies and compliance regarding leave of absence matters, and compliance with all related policies, employment and leave laws.

✓Coordinates FML with other forms of leave including Worker’s Compensation, STD and PTO.

✓Prepares biweekly payroll disability pay notification report.

✓Advocates for Associates on leave to ensure a successful return to work.

✓Interacts with internal (COs, Field HR) resources to acquire needed information to lead work to completion.

✓Reviews dashboard metrics daily to optimize efficiency and ensure work is completed in accordance with service level agreements (SLAs)

✓Monitors usage within leave programs notifying manager when trend may be apparent. Suggests ideas to help reduce leave frequency and duration and expedite return to work.

✓Provides reports to Field HR and COE’s to be used in solving people related business challenges and implementing HR strategy

✓Participates on Human Resources and/or company-wide project teams.

✓Other duties as assigned.

✓Bachelor’s degree in HR or related field; equivalent experience considered in lieu of degree

✓4 + years of experience in leave of absence administration

✓Strong written and verbal communication skills; able to communicate with tact and diplomacy

✓Ability to influence others on policies, practices, and procedure

✓Effective at capturing and synthesizing information from multiple parties

✓Solid and hands-on understanding of leave laws

✓Ability to handle sensitive and highly personal information daily and maintain confidentiality in a mature and insightful manner

✓Proficient in Microsoft Office and experience with case management technology preferred