Staff Assistant /Team Lead

Play a pivotal role in enhancing the customer experience and guiding a team to success. In addition to performing key customer service and sales functions, you’ll serve as a mentor and leader, contributing to the daily operations and overall performance of the store.

Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.

Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.

Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.

Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable. 

Support the Retail Manager by leading associates and enhancing the store’s success.

Required at least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.

Previous experience in a lead or supervisory position is preferred.

Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.

Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.

Basic geography knowledge is beneficial.

Notary Public designation or willingness to obtain with 6 months of employment.

High school diploma or equivalent required

Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.