Clinical Nursing Supervisor (CNS) - Des Plaines

Full Time - Mon-Fri in office - available by cell 24/7

Clinical Care and Health Outcomes - Provides support in the delivery of quality clinical care. Works closely with healthcare team and physician to assure triage, telephone assessments, home therapies and patient visits are consistent with established guidelines and followed by the healthcare team. Takes a lead role in assisting the clinical team to meet/exceed CI goals. Assists physicians and associates in managing patient registries.
1) Ensures staff adherence to timely and accurate documentation of all patient care services by monitoring staff compliance within all AMG wide systems, and all regulatory standards to ensure standards are met and followed.

2) Supports a safe environment for patients and associates through effective monitoring of staff compliance to established standards of care, policies and procedures and HIPAA compliance. Ensures associates are up-to-date with all safety training and certifications.

3) Acts as a role model and champion for Culture of Safety. Works with the manager to resolve patient safety events in the reporting system. Promotes and educates staff on the reporting system to report all events and near miss events. Works with the manager to complete ACAs and RCAs when indicated.

4) Utilizes information to implement process changes and staff education.

5) Leads site clinical integration activities

6) Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.

7) Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.

8) Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.

9) Ensures AMG standing operating procedures are followed.

10) Oversees approved site research activities.

11. Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.

12. Holds clinical staff accountable to AMG rooming standards.

13. Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.

14. Demonstrates appropriate action and takes a lead role in emergency situations. Assures timely response to emergency calls by staff.

15. Identifies, evaluates, and resolves potential safety problems; including equipment maintenance issues.

16. Ensures monthly office inspection checklist and other required audits are conducted in a timely manner.

17. Ensures AMG standing operating procedures are followed.

18. Oversees approved site research activities.

19. Demonstrates independent problem solving, critical decision making, and knows when to obtain additional resources when required.

20. Holds clinical staff accountable to AMG rooming standards.

21. Ensures the timely management of EMR tasks, overdue orders, test result follow-up and other patient follow-up.

Patient Satisfaction and Operations - Collaborates with the manager/director and physician leadership to maintain an environment that is patient centered as evidenced by the availability of open access; including but not limited to the following: same day appointments, future appointments made, referrals made within the group, adherence to test result reporting guidelines, positive patient comments, and meeting/exceeding Key Result Area (KRA) goals.

1) Monitors data on a monthly basis, reviews with clinical staff, and physicians and jointly develops improvement plans in concert with the site leadership to meet/exceed established patient satisfaction targets.

2) Holds self and others accountable to adherence to AMG Service Standards, Behaviors of Excellence, AIDET and MVP.

3) Participates and promotes activities to evaluate and improve processes that will contribute to patient satisfaction. Conducts frequent assessments of patient flow. Takes appropriate steps to reduce wait times and to keep patients informed of delays.

4) Responsible for conveying a professional image in compliance with AMG clothing and grooming standards, and wears AMG provided identification tags at all time.

5) Follows through and takes ownership of patient complaints, and practices Service Recovery where identified.

6) Fosters a pleasant and professional environment, in person and over the phone, utilizing prescribed scripting and telephone standards.

7) Ensures adequate clinical staffing at all times by developing schedules, assignments and modifying as necessary.

8) Assists in coordinating managed care issues and nursing updates.

9) Evaluates service levels and operational procedures such as wait-times, message management and appointment availability. Engages staff in resolution of identified issues.

10) Actively rounds on patients, associates and physicians and ensures that the team has the necessary resources and tools to be successful. 11. Actively participates and/or leads team huddles.

Associate Engagement/Human Resources – Collaborates with the practice manager on Human Resource functions related to associates to ensure continued quality, development and retention reflecting the Advocate Experience of creating the best place for associates to work and achieve associate satisfaction scores consistent with AMG goals and standards. In day-to-day activities, provides leadership to create an environment where the associates are motivated to do their best, are routinely recognized for good work and achieves goals for associate satisfaction.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.