Guest Services Lead - Patient Experience

Lexington Medical Centerlead

OtherGuest Services

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Quick Summary

Key Responsibilities

Coordination: Coordinate activities of assigned teammates. Training and Orientation: Orient new teammates and provide ongoing training and assessment of staff.

Requirements Summary

High School Diploma or GED required. Certification / Registration / License: Valid Driver's License, Basic Life Support Certification,

Technical Tools

OtherGuest Services

Department:

37722 Lexington Medical Center - Patient Services

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

Schedule Details/Additional Information:

M-F, Day shift: 8a-4:30p, may be required to cover other shifts as needed

$21.85 - $32.80

Major Responsibilities:

About the Role

~1 min read

Will limit access to protected health information (PHI) to the information reasonably necessary to do the job.

Will share information only on a need-to-know basis for work purposes.

Access to verbal, written and electronic PHI for this job has been determined based on job level and job responsibility

within the organization. Computerized access to PHI for this job has been determined as described above and is controlled

Requirements

~1 min read

Work requires sitting and standing for extended periods of time. Certain assignments require the ability to move throughout a building or specific area. Work requires occasional bending and pushing wheelchairs. Not all physical requirements are for all four desks. Ability to hear well and speak clearly.

Demonstrates knowledge of the principles of growth and development and demonstrates the skills and competency appropriate to

the ages, culture, developmental stages, and special needs of the patient population served Machines, Tools, and Equipment Related office equipment and supplies.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

What We Offer

~1 min read

✓Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

✓Premium pay such as shift, on call, and more based on a teammate's job

✓Incentive pay for select positions

✓Opportunity for annual increases based on performance

✓Paid Time Off programs

✓Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

✓Flexible Spending Accounts for eligible health care and dependent care expenses

✓Family benefits such as adoption assistance and paid parental leave

✓Defined contribution retirement plans with employer match and other financial wellness programs

✓Educational Assistance Program

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.